Our client is seeking dedicated Grants Administration Officers to join their dynamic team. This role is an exciting opportunity to make a real difference in the lives of Queenslanders impacted by disasters. As part of the Community Recovery team, you will play a crucial role in providing financial support and emotional assistance through the processing of key financial grants. Your work will directly contribute to easing the immediate challenges faced by individuals and families, helping them on their path to recovery.

What you'll do:

• Handle grant applications verifying applicant information in line with current procedures
• Uphold the highest level of confidentiality and accuracy in managing applicant records
• Respond promptly and effectively to enquiries, providing clear, concise, and compassionate communication
• Review and assess grant applications against defined criteria to determine eligibility
• Work closely with other teams as required to gather additional information or clarification
• Accurately document interactions, decisions, and outcomes, ensuring a reliable and transparent audit trail

What you bring:

• Government experience highly desirable
• Strong customer service skills for empathetic interactions with individuals in need
• Robust proficiency in computer skills, including Microsoft Office abilities
• Quick learning abilities for adapting to new systems and procedures
• Detail-oriented mindset for accurate data validation and grant processing
• Strong analytical ability to scrutinise detailed documentation
• Proficient problem-solving capabilities
• Excellent communication skills suitable for handling sensitive matters
• Adaptability as work priorities change

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Brianna Brutnall on 07 3032 2286 or brianna.brutnall@robertwalters.com.au for a confidential discussion.