• Business Support Officer A04
• Initial contract to June 30th + highly probable extension
• $58.02 per hour + super
• Queensland State Government
• Cannon Hill

The Role

Work close to home utilising your strong data management, administration and communication expertise with this QLD State Government Department!

Your duties will include:

• Monitor, record, and evaluate customer interactions.
• Maintain detailed accurate records of escalated cases, resolutions and follow up actions.
• Extensive shared inbox management for all incoming inquiries.
• Import daily data sets and enter detailed customer information into internal CRM and spreadsheets.
• Prepare customer insight reports and documentation to translate data into actionable insights.
• Provide regular updates on escalated cases to relevant stakeholders and team members.
• Liaise with internal government teams and some customers to facilitate resolutions.

You

• Very strong eye for detail
• Strong administration background with high levels of documentation
• Intermediate Excel skills
• Shared inbox management experience
• Excellent communication skills
• Microsoft Dynamics experience is highly regarded.
• Comfortable with reactive and repetitive work.

Apply

To be considered for this position, please apply below with your CV and cover letter in Microsoft word format. Alternatively, email Louise Clark directly at [email protected] or call me on 0438 718 486.

Please note, only shortlisted candidates will be contacted.