Duty Manager; Everglades House and Garden

• Location Leura, Blue Mountains NSW
• Job Type Casual, predominately weekend work
• Sectors : Arts, Culture, Heritage
• Reports to: Property Manager, Everglades
• Salary: $35.03/hr plus super; penalty rates apply Sundays and Public Holidays

Overview

Organisation Overview

The National Trust of Australia (New South Wales) is Australia’s leading heritage conservation organisation, a not-for-profit, community-based charity in operation for more than 75 years. Our vision is to bring the heritage of New South Wales to life for future generations through advocating for the conservation and protection of our built, cultural and natural heritage.

Located in Leura in the Blue Mountains, Everglades House and Gardens is a stunning example of Art Deco architecture and design, set amongst 5.2 hectares of Paul Sorensen designed gardens with sweeping views over the Jamison Valley.

We’re looking for an energetic Duty Manager with a track record of delivering high quality, visitor-centric customer service to manage the daily visitor activities at this high profile property and work with our wonderful team of volunteers to create an experience for our visitors which is both welcoming, inclusive and enables them to get the most out of their visit.

About the Role

Reporting directly to the Property Manager, you will be responsible for:

• Overseeing and managing the daily operations of Everglades’ admissions, gift shop and reception and bookings team processes, when the property is open.
• Coordinating all visitor activities on site including tours and events
• Managing response to incidents as they arise at Everglades
• Leading and motivating the volunteers working onsite, either as guides, front of house, tearoom or event facilitators to deliver an exceptional visitor experience.
• Assisting in the tearooms as required

About the Role

Reporting directly to the Property Manager, you will be responsible for:

• Overseeing and managing the daily operations of Everglades’ admissions, gift shop and reception and bookings team processes, when the property is open.
• Coordinating all visitor activities on site including tours and events
• Managing response to incidents as they arise at Everglades
• Leading and motivating the volunteers working onsite, either as guides, front of house, tearoom or event facilitators to deliver an exceptional visitor experience.
• Assisting in the tearooms as required

About you

• You’ve led a team of customer-focused staff before and can lead and motivate them to perform at their best.
• Experience in hospitality especially barista skills are highly desirable
• You will be flexible enough to deal with the myriad of things that comes with operating a historic property that is open to the public and ideally, you will have had some experience in working with communities, tourism, hospitality or the cultural sector.

We’re looking for someone who truly believes in exceptional customer service, can run an event like clockwork and knows the value of teamwork. We offer a flexible work environment and value the highest levels of professionalism.

You must have the right to live and work in Australia to apply for this job.

For a full position description or any enquiries call: 02 9258 0159 or email [email protected]

To apply, submit your resume together with a cover letter that details your capabilities and experience in relation to this role to: [email protected]

While Applications close Sunday 16 March 2025, don’t delay! We review applications as they come in and if we find the right candidate, we will close the role earlier than the advertised close date.