About us

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

About the role

We are seeking a passionate and enthusiastic Client Advocate to join our team in Brisbane. Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships. You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

Other key areas of responsibility will include:

• Actively seek opportunities to enhance customer satisfaction, engagement, and retention;
• Monitor client satisfaction levels and address any issues or concerns promptly;
• Gain in-depth knowledge of our products and services, offering expert guidance on their optimal use;
• Gather and analyse customer feedback and data to generate insights for improving products and services;
• Identify growth opportunities and collaborate with clients to create strategies that help them achieve their goals;
• Proactively manage pricing reviews to ensure client satisfaction and business alignment;
• Work closely with cross-functional teams to resolve customer issues and concerns efficiently;
• Leverage CRM tools (Salesforce, Netsuite) to effectively manage and support client accounts;
• Provide support via phone, email, and IM, ensuring ongoing client satisfaction and relationship management.

About you

An experienced Client Advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

You will also bring:

• 1+ years of customer service experience or in a similar client-facing role;
• Ability to work autonomously with minimal supervision and offer sound judgment to key stakeholders;
• A knack for building strong partnerships across the business based on credibility, influence, and expertise;
• Strong organisational and analytical abilities with a keen attention to detail;
• Ability to quickly learn and adapt to new technologies and tools;
• Excellent leadership skills and a self-starter attitude;
• Exceptional communication skills, with the ability to articulate clearly and effectively via phone and email;
• A demonstrated ability to work and thrive in a fast-paced, dynamic environment;
• Experience working in a fast-paced, dynamic environment.

Our Benefits

Join a leading global technology brand that offers benefits you’ll actually value, including:

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Salary and location

• The salary range for this role is $80, 000 - 90,000 per annum + superannuation.
• This role is based in our Brisbane office, 2 King St, Fortitude Valley QLD 4006.

Ready to Apply?

If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application. For further information please email [email protected]

Applications for this role are being accepted from the 28 February 2025 - 28 March 2025.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.