• Long term positions, 35 hours per week– training commences 31st March!
• Flexible, hybrid working from home arrangements on offer
• $35.00 + super per hour + 6 monthly $1500 retention bonus

Do you love helping people and problem solving?

We are looking for passionate Customer Experience Representatives who display empathy, enjoy delivering personalised services and who can truly listen, learn and lead to ensure that customer problems are resolved with ease, sentiment and success! It’s not about the service, it’s about the experience we provide to every customer, across every interaction.

Essential services for the community

Located at Honeysuckle in the heart of Newcastle, Hunter Water Corporation provides drinking water, wastewater and recycled water services to a population approaching 600,000 people in homes and businesses across the Lower Hunter. Hunter Water’s vision is to be a valued partner in delivering the aspirations for our region.

These roles are diverse and present a unique opportunity to learn the technical intricacies of such a well-established local organisation that provides essential services to customers and the community in the Lower Hunter area.

Learn more about Hunter Water, the values that guide them (Trust, Wellbeing, Inclusion, Leading and Learning) and the people who work there by visiting www.hunterwater.com.au/about-us.

Be part of our team

Currently, there are opportunities for a number Customer Experience Representatives to join the team on an ongoing, casual on hire basis! (35 hours per week, with opportunity for overtime). The contact centre operates between the hours of 7am to 6pm Monday to Friday and we are seeking candidates who are flexible to work 7-hour days across the majority of these times.
Once you are sufficiently trained a hybrid working from home and office arrangement will be on offer!

The key focus of these roles is to provide superior customer service both internally and externally and day to day duties will include:

• Responding to inbound customer queries via phone and face to face
• Responding to online enquiries
• Manning web chat function
• Recording and maintaining relevant information on corporate information systems
• Liaising with internal and external stakeholders to resolve customer-related queries.

You will be supported by the most experienced and talented CX specialists

For a number of consecutive years, Hunter Water’s Contact Centre has been ranked number one position in a nationally recognised Customer Experience mystery shopping program. This exceptional achievement means that you will be trained, supported and work within a high performing Customer Experience team that will ensure your skill-set remains diverse and best practice, in line with fundamental and valuable customer experience principles.

Other Perks of the Role!

• Eligibility for a $1500 Retention Bonus every 6 months - as a thank you for your work with Hunter Water!
• Long-term opportunities on offer – we are seeking candidates interested in a career with Hunter Water – not just a job!
• Work-life balance – hybrid work arrangement and a job that you can leave at work, so you have more time to focus on the things that matter at home!
• High-quality tech to support you in your role of assisting the community with their inquiries
• Location! There are plenty of parking options nearby and access to Newcastle's waterfront and some of our best-kept secrets for all your coffee/lunch needs!

Training will be 35 hours per week for approximately 3 weeks, commencing on the 31st March 2025.

To access a copy of the Success Profile Pack, including a detailed position description, please visit the peoplefusion website: peoplefusion.com.au/job/customer-experience-representative-8

Contact us now if you:

• Have had previous call centre or customer service experience (desirable, but not essential)
• Love solving queries and are solutions driven
• Thrive in a high-volume, high-pressure environment
• Have strong communication skills (both verbal and written) which can be delivered effectively and professionally with a diverse customer base
• Can navigate new technology and systems and love supporting customers across the digital customer experience journey.

What to expect from the recruitment process

No written cover letter will be required, just a copy of your CV and you will prompted through the application process to provide a brief, 30 second video, introducing yourself and outlining your motivation for applying!

Additional steps will include:

• Initial screening via phone or Teams
• Interview with one of our Recruitment Specialists
• Skills Testing Assessments
• 2 x Professional References
• Interview with the team at Hunter Water

We will be progressing with candidates as we review applications, if you're interested in being considered for the role, apply now! For more information, please contact Monica Sfeir on 02 4927 2036.

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.