Platform Architect

• Employment Type: 2 x Temporary roles until 30 June 2026
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk Grade 11/12
• Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Platform Architect for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will lead the development of systems architecture to support project and organisational objectives. You will also be responsible for articulating and sharing a unified technical and architectural vision for the solutions you are involved with.

This role requires a balanced mix of skills across business, data, application, security, and integration domains, as well as strong leadership, communication, stakeholder management, and problem-solving abilities. You will work closely with architects, service designers, and business analysts to define the future systems architecture.

Day to Day Responsibilities

• Model the current state of systems architecture, understanding business, data, application, and security requirements
• Analyse and model the current state of systems architecture, with a strong understanding of business, data, application, and security requirements.
• Produce design and integration artefacts
• Collaborate with product teams to inform design options and solve business problems
• Ensure design alignment with broader target architecture, standards, and strategic direction
• Participate in managing multiple product streams and ensure timely delivery within sprint timelines
• Ensure application services perform, scale, and meet availability and redundancy requirements
• Stay adaptable to shifting priorities while focusing on shared business goals

What you will bring to this role

• Extensive experience in system design or architecture, with a focus on innovative solutions
• Strong modelling and design skills, with the ability to communicate complex concepts to both technical and business stakeholders
• Experience in applying patterns and standards to application designs
• Proven ability to collaborate with business units and technical experts to define business requirements
• Experience guiding technology investments and supporting enterprise architecture development
• Strong stakeholder relationship management through effective communication and negotiation
• Ability to communicate technical considerations clearly to non-technical stakeholders
• Knowledge of Scaled Agile Framework (SAFe) or TOGAF (8+ certification preferred)

Essential requirements

Tertiary qualifications in appropriate discipline and/or relevant demonstrated working experience

Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/ or related policies.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

• Question 1: Can you describe a situation where you had to get cooperation from a stakeholder What did you do to achieve this and what was the result?
• Question 2: Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result?

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 14 March 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process