• Market Rates – Varying Contract Lengths
• IT Service Management Platform expert
• On Demand Resource
• Location Flexibility (Asia/Pacific)
• NV1 Clearance preferred

We have partnered with a global organisation to provide staff augmentation services in the area of IT Service Management. As a result, we are seeking Solution Architecture expertise across Service Management platforms such as ServiceNow, Jira, BMC Remedy/Helix, Ivanti and Halo.

Key Skills and Responsibilities.

• Providing architectural guidance and best practices in designing and developing tools and which enable Service Management processes and workflows.
• Oversee the design, implementation and enhancements to IT workflows to achieve desired operational, compliance, and management outcomes while fostering simple, authoritative reporting and analytics.
• Lead and establish standards and practices for integrating and maintaining the Service Management workflows (ITSM, ITAM, ITOM) architecture and functionality.
• Provide input to the Service Management Operations roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified Service Management platform to ensure enterprise-wide quality.
• Advise on solutions that are scalable, robust and aligned with industry best practices.
• Provide technical evaluation of demands against Service Management features, platform capabilities, and best practices.

Please provide a copy of your resume via the link provided.

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