Administrative Assistant (Full-Time)

Location

City Office (Adelaide CBD) – Monday to Friday, 9:00am to 5:00pm (30-minute lunch break)

About Us

Commuserv is a leading Managed Service Provider (MSP) delivering innovative IT solutions and exceptional customer service to a diverse range of clients. With 28 years of successful operation, our dedicated team of 27 professionals values collaboration, continuous improvement, and high-quality service. We have built a long-standing reputation for reliability and excellence in the IT industry.

Role Overview

We are seeking a detail-oriented, proactive Administrative Assistant to join our City Office. In this dynamic role, you will provide essential support to our team by performing a variety of administrative tasks, ensuring excellent customer service, and assisting with stock control. You will frequently interact with our customers, suppliers, and internal teams, maintaining a friendly and professional demeanor.

Key Responsibilities

• Provide administrative support for service tickets in ConnectWise (experience preferred).
• Assist in scheduling or coordinating IT support activities as required.
• Liaise effectively with service staff, customers, and suppliers.

• Administrative Support & Data Entry: Handle general administrative tasks such as filing, scanning, record management, and accurate data entry.
• Customer Service & Telephone Management: Answer and direct inbound calls in a warm, personable manner, ensuring a positive experience for clients and vendors.
• Stock Control: Monitor and maintain office supplies, assist with ordering, and track inventory to meet operational needs efficiently.
• Team Collaboration: Work closely with colleagues to streamline processes and coordinate resources, contributing to a mature and positive team environment.
• MSP Environment Tasks:

Qualifications & Experience

• Experience in IT (MSP Environment Preferred): Prior exposure to helpdesk/ticketing systems like ConnectWise is a significant advantage.
• Accounting Knowledge (Xero Preferred): Familiarity with processing financial transactions and reconciling accounts.
• Microsoft Office Proficiency: Strong knowledge of Word, Excel, and Outlook; comfortable navigating various computer systems.
• Strong Communication Skills: Excellent phone etiquette and an ability to adapt to diverse personality types, including those with lower social awareness.
• Data Entry & Detail-Focused: Thoroughness in handling records and strong attention to detail.
• Autonomous Work & Prioritisation: Capable of working independently, managing time effectively, and prioritizing multiple tasks.

Personal Attributes

• Friendly & Warm: Maintains a genuine, courteous demeanor on the phone and in person.
• Team Player: Enjoys collaborating with others, sharing knowledge, and contributing to a supportive office culture.
• Willing to Learn & Train: Open to expanding skillsets, with training provided in MSP operations and related tasks.
• Professional & Courteous: Approaches each interaction with maturity, empathy, and respect for others’ perspectives.

What We Offer

• A full-time role with standard business hours (9:00am to 5:00pm), Monday to Friday.
• Comprehensive training and ongoing support to help you succeed in your role.
• An opportunity to expand your skillset within a reputable MSP environment.
• A supportive, mature team of 27 dedicated professionals.
• Modern and conveniently located City Office (Adelaide CBD).
• 28 years of proven success in the IT industry, offering job stability and growth.

Additional Requirements

• You must be located in Adelaide (or able to work from our Adelaide CBD office)
• You must have full Australian working rights

How to Apply

If you’re a motivated Administrative Assistant looking to thrive in an MSP setting, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience to with the subject line "Administrative Assistant Application – [Your Name]."

We look forward to reviewing your application and potentially welcoming you to the Commuserv team!