Client Administration Officer – Avanti Hobsons Bay

Avanti Hobsons Bay is a state-of-the-art, custom designed health centre promoting healthy ageing, fitness and wellbeing in older adults and is driven by the power of exercise as medicine. Our goal is to create a happy, healthy and active over 50s community.

We are seeking an experienced Client Administration Officer with a background in allied health administration. The ideal candidate will be an enthusiastic, customer-focused professional who thrives in a fast-paced environment. As the first point of contact for clients, referrers and other stakeholders, you play a vital role in positively shaping the interaction that clients have with Avanti, ensuring that you provide excellent customer service through friendly and professional communication.

Primary Purpose of the Position

You are responsible for delivering professional front desk administration services to current and future Avanti clients while also providing administrative and process support to the allied health team. You will also assist the Manager to identify and nurture business development opportunities for Avanti Hobsons Bay and the development of new client engagement strategies.

Duties and Accountabilities

• Provide exceptional service to members and clients, ensuring their needs are met and exceeded
• Support the team by ensuring workflow and operational efficiency/excellence
• Member and Client Liaison – greeting members, answering phone calls and verbal/email communication with clients, referrers and other stakeholders
• Allied Health administration assistance, including appointment schedules, processing consultation fees and accounts management.
• Database management including Nookal and Hapana.
• Assist with managing client billing through Tyro, HICAPS, Medicare, DVA, Workcover, HCP, CHSP and private invoicing
• Assisting allied health team with case management and ad hoc administration.
• Assisting Sales and Marketing Team with facility tours, membership sales and onboarding
• Manage the cleaning and ordering/stocking of rooms/stationary/equipment

Requirements for the role

• Experience in an allied health administration role is essential
• Experience with practice management software (Nookal in particular is advantageous)
• Experience with Hapana gym membership software or equivalent advantageous
• Friendly personality with strong people skills
• Medicare / DVA / NDIS / HCP / WORKCOVER knowledge and understanding
• Exceptional time management and organisational skills
• Excellent interpersonal, communication and documentation skills
• The ability to build client and stakeholder relationships
• Profiecient computer skills in Microsoft Office
• Ability to prioritise own workload, work independently and meet deadlines