Client Support & Office Administration

South Melbourne | Full-Time | Immediate Start Available

About RollCall Safety Solutions

At RollCall Safety Solutions, our mission is to enhance child safety through market-leading software that provides visibility of student movements for parents, carers, and school administrators.

Founded in 2015, we are a leading provider of innovative software solutions for the Education and Bus Transport sector. Our office is located in South Melbourne, where you will be based.

We value honesty, accountability, a positive attitude, grit, empathy, and connection in our team.

The Role

As a Client Support & Office Administrator, you will play a vital role in supporting our clients and internal operations. This position is varied, engaging, and rewarding, requiring strong problem-solving skills and adaptability.

You will assist clients via phone, email, e-commerce (Shopify), and our support ticketing system (Freshdesk), troubleshoot technical queries, and escalate issues as needed. Additionally, you will be responsible for managing hardware stock, fulfilling orders, and maintaining inventory.

If you are eager to learn, adaptable, and proactive, this could be the perfect role for you!

Key Responsibilities

• Learn and operate the full range of RollCall software products.
• Install, configure, and troubleshoot software both remotely and verbally.
• Respond to customer queries via phone support lines and email through our Freshdesk ticketing system.
• Log and track incidents in the ticketing system, ensuring up-to-date notes on each case.
• Identify recurring issues and report them to the line manager to support product development.
• Process and fulfill online orders for new and existing clients.
• Maintain stock levels of hardware and update stock management records.
• Prepare, dispatch, and track hardware orders.
• Draft invoices for all dispatched stock.
• Take on additional responsibilities as the role evolves.

Selection Criteria

• We are looking for candidates who demonstrate:
• Willingness to learn and grow within the role.
• Strong attention to detail and accuracy.
• Excellent interpersonal skills with a customer-first mindset.
• Strong written and verbal communication skills.
• Motivation, reliability, and a hardworking attitude.
• Ability to work collaboratively in a team environment.
• Previous experience in a customer service or technical support role (highly regarded).
• Proficiency in Microsoft Excel (highly regarded).