Admin / Sales & Marketing / Operations Support (Possible job share options)

Company Overview: Cooee Water Australia is a family-owned business dedicated to providing exceptional service with courtesy, respect, and professionalism. We specialize in tailored filtered drinking water systems for a variety of environments, including businesses, schools, and factories.

Position Overview: We are seeking a versatile and proactive individual to join our expanding team in Maroochydore. This full-time role (38 hours a week) offers flexible hours to promote a healthy work-life balance.

Key Responsibilities:

Reception & Administration:

• Manage incoming phone calls and respond to walk-in customers.
• Perform data entry tasks and maintain the Service M8 CRM.
• Handle customer and supplier email correspondence.
• Assist with invoicing and order processing.

Service Coordination:

• Coordinate fault callouts and schedule service technician jobs.
• Communicate with regular clients and manage stock orders.
• Organize subcontractors for installations.

Marketing:

• Oversee social media platforms (Instagram, Facebook, LinkedIn).
• Send monthly emails via Mailchimp to target audiences.
• Manage Google presence for our Sunshine Coast and Redlands locations.

Sales Support:

• Allocate jobs and leads to appropriate team members.
• Onboard new clients and update customer information.
• Create quotes and establish service agreements.

Qualifications:

• Strong verbal and written communication skills.
• Technologically savvy with experience in customer service.
• Organized, adaptable, and able to support various business areas.
• A positive attitude and a happy disposition are essential.

Preferred Experience:

• Familiarity with Service M8 (CRM) and Xero is advantageous, though training will be provided.

Working Hours: Standard hours are 8:00 AM to 4:00 PM, with flexibility to accommodate individual needs.

Application Process: If you are enthusiastic about contributing to a customer-focused team and growing within a dynamic role, we encourage you to apply.