ICBG is a leading Australian-owned FMCG company, renowned for its strong commitment to sustainability and an extensive portfolio of eco-friendly brands and products. Our offerings span multiple categories, including bags, wraps, foil, gloves, laundry products, sponges, wipes, garbage bags, and kitchen tidy bags. We proudly offer market-leading brands such as Hercules, Multix, I Was a Milk Bottle, Earth Rescue, Hygiene Plus, Hero, Sustain, and Hospital Plus—each dedicated to environmentally responsible practices. Following a recent acquisition and significant growth, we are looking for a Key Account Administrator to join our team. This role, reporting to the Customer Service Manager, is integral to ensuring high levels of customer satisfaction.

Position Overview:
This full-time position, based in Melbourne, provides a flexible hybrid work arrangement. As an essential member of the Admin/Customer Service team, you'll oversee the entire order process, working closely with both internal teams and external stakeholders, including customers, sales, procurement, warehouse, and logistics. This is not a call center role—while you may handle up to 10 calls per day, the main focus will be on key account administration, managing a busy shared inbox, and ensuring efficient customer order processing through email and other communication channels.

Key Responsibilities:

• Accurately process customer orders while ensuring clear and effective communication.
• Address, investigate, resolve, and report on customer complaints and consumer inquiries.
• Perform general administrative tasks to support overall business operations.

About You:

• Proven experience in a Sales Admin / Customer Service team within the FMCG industry, ideally with order processing experience for major retailers such as Coles, Woolworths, Costco, Aldi, Metcash, and/or Reject Shop.
• Solid experience in managing customer and consumer complaints.
• Exceptional verbal and written communication skills.
• Strong attention to detail and analytical thinking.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Intermediate proficiency in Microsoft Excel, Word, and Outlook.
• Experience with B2B Ecommerce Electronic Data Interchange (EDI) is advantageous.

What We Offer:

• Competitive salary with bonus incentives.
• Free onsite parking or annual public transport support.
• Hybrid work model for improved work-life balance.
• Convenient location near the Shrine of Remembrance and public transport options.

Additional Information: A police check will be conducted during the later stages of the selection process. This position offers competitive remuneration, bonus, job stability, and opportunities for career development. Please apply via the Seek link. Only shortlisted candidates will be contacted for an interview.

Join the ICBG team and contribute to a company dedicated to making a positive impact on sustainability and innovation!

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Note: We are only considering applicants currently based in Victoria with permanent working rights in Australia. This is an internal recruitment process, and we are not working with recruitment agencies at this time.