Your Car Sold is a fast growing car buying business with multiple locations throughout the Perth metropolitan area. We make selling a car quick & easy - allowing clients to avoid the hassle of selling privately or trying to trade in at car dealerships.

We require a highly organised, self driven & customer focussed individual to handle incoming appointment requests & customer service enquiries for our 4 busy locations.

You will manage incoming enquiries utilising our easy to use software to streamline online, SMS, email and phone leads. The majority of our bookings are made using our software systems, however, for our clients requiring further information, or those preferring to book in person, you should also have a great phone manner. You will also require a good level of computer literacy and be comfortable using our custom, easy to use CRM.

All enquiries are incoming - no cold calling.

Core Responsibilities

• Manage all incoming appointment requests & allocate to closest branch
• Follow up all enquiries efficiently
• Provide exceptional customer service & response times
• Ensure accurate collection of customer information
• Provide clear benefits and advantages of service to clients
• Minor office admin tasks & checking of paperwork & procedures

Requirements

• Bright, friendly personality with a confident, professional phone manner
• Have strong computer skills
• Be highly organised with the ability to multi-task
• Be able to self manage & work with minimal supervision
• Utilise technology to effectively communicate with clients including SMS (online), email & phone
• Be able to communicate and work within the team environment

What We Offer

• Competitive Salary - dependent on skills & experience
• Team goals bonus - based on team results
• Full Time 38-40 hours at times to suit you (you can vary)
• Flexible scheduling - Mon to Fri 8am - 5.30pm & Sat 8am - 1pm
• Location - after training can be at Rivervale, Melville, Wangara or Rockingham

How to Apply

If you believe you meet the above criteria and are available for an immediate start (or close), please forward your resume outlining your experience and what you believe makes you suited to the role using the seek portal.