About the organisation:
Are you a compassionate and customer-focused professional looking for an opportunity to support individuals navigating health and aged care services. Due to an expansion, we're seeking over 20 individual Inbound & Outbound Sales Customer Service Consultants for a Call Centrewith an immediate start on April 1st to assist customers in accessing and transitioning into the care services they need.

About the Role:
You will play a vital role in supporting new and existing customers through personalized health and aged care guidance. You will manage inbound & outbound inquiries, nurture leads and ensure a seamless onboarding experience. Working within a highly collaborative team, you will use digital tools and structured interaction guides to provide an exceptional customer experience.

Duties:

• Customer Engagement: Respond to customer inquiries, build rapport and provide tailored guidance on available care services.
• Lead Management: Nurture prospective customers, manage referrals, and drive conversion rates. Onboarding Support: Assist with service agreements, initial assessments, and transition planning.
• Collaboration: Work closely with internal teams, including scheduling and care partners, to ensure smooth service delivery.
• Compliance & Governance: Adhere to industry regulations, maintain accurate records, and uphold workplace health and safety standards.
• Key focus on KPIS

Skills & Experience:

• Strong background in aged care, community services, or healthcare customer support (Highly Desired)
• Excellent communication and interpersonal skills with a customer-first mindset.
• Strong background in Sales and Contact Call Centre - Interfacing experience
• Ability to manage multiple inquiries while maintaining a high level of attention to detail.
• Experience working with digital CRM is highly desirable.
• Certificate III or above in community care, aged care, or administration (desirable but not essential).
• Ability to measure handling time, call efficiency, risk and compliance

Benefits:

• Immediate start – fast-tracked recruitment process with a start date on April 1st, 2025
• Supportive team environment with hybrid work flexibility after satisfactory training completed.
• Make a direct impact in the lives of individuals seeking care and support.
• Competitive hourly rate & training provided.
• Rotating fortnightly rostered hours
• Variable Award - 14% bonus additionally on top of the base salary - based on individual and business results.
• On site parking available
• Penalty rates for weekend work & State Public Holidays

Note: As we're shortlisting for this position & require immediate start on April 1st 2025, we ask that you're available on March 13th & 14th for in person interviews, onsite of the facility.

If you are available immediately and have a passion for supporting individuals in their healthcare journey, we would love to hear from you!

How to apply:

Click APPLY or contact Olivia Agar on 0436 121 434 or at oagar@fourquarters.com.au and submit your resume and a brief cover letter highlighting your suitability for the role.

Please note: Only successfully shortlisted candidates will be contacted.

**Please add your suburb of residence on your resume**

**Due to lack of public transport Candidates must have a car**

**All applicants must be of Australian Citizens***