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GUEST SERVICE AGENT

Hilton Garden Inn Busselton
Busselton, WA
A$25-$38 p/h
Hospitality & Tourism → Front Office & Guest Services
Part-time
On-site

Posted 18 days ago


OUR MISSION

To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for our Owners and a positive impact in our communities.

RESPONSIBILITIES

  • Be part of a Reception team that work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue.
  • Actively promote selling and up-selling initiatives at Reception, through the use of RevMax.
  • To check in all guests, groups and tours to the hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all Brand Standards.
  • To be totally familiar with all facilities, functions and special events in the hotel on a daily basis, assisting guests with any enquiries.
  • To be fully conversant with hotel room types and availability, assisting all guests with reservation enquiries and bookings.
  • To provide additional guests services when required for example, guest amenity requests
  • Ensures guest complaints are minimized by maintaining quality control
  • Ensuring accuracy of administrative tasks
  • Ensure consistently high standards of presentation and customer service are delivered at all times
  • Ensure daily shift handovers are conducted in a professional and constructive manner
  • Ensure accuracy of data transfer from guest information

About Hilton Garden Inn Busselton

Busselton, WA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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