Control Room Operator - Security Industry

Protection Pacific Security

Location: Carrum Downs, Melbourne, VIC

Department: Alarm Monitoring Centre

Employment Type: Full-time

Salary: $28.89 per hour + Super + Shift Allowances

About Us:

Protection Pacific Security is an Australian-owned and operated full-service security company established in 1992. We specialise in the design, installation, servicing, and monitoring of intruder alarm systems, CCTV, access control, and integrated security solutions for residential, commercial, retail, and industrial sectors. We pride ourselves on our commitment to customer service and fostering a supportive team environment.

About the Role:

As a Control Room Operator, you will be the first point of contact for our clients during critical events. This demanding yet rewarding role requires quick thinking, excellent communication skills, and the ability to remain calm under pressure. You will play a vital role in ensuring the safety and security of our clients and their properties.

Key Responsibilities:

• Monitor alarm and camera systems (burglar, fire, medical, and other emergency alarms).
• Respond to alerts, assess situations quickly, and determine the appropriate course of action.
• Dispatch emergency services (police, fire departments, and medical responders).
• Communicate effectively and professionally with clients, emergency services, and other relevant parties.
• Maintain accurate and detailed records of all incidents and actions taken.

Essential Requirements:

• Current Victorian Security Licence with Control Room subcategory.
• Current Victorian Driver's Licence.
• Excellent verbal and written English communication skills.
• Ability to work a variety of shifts, including nights, weekends, and public holidays (details provided upon interview).
• Proven ability to work both independently and as part of a team.
• Punctuality and dependability.
• Professional appearance and attitude.

Desirable Skills and Experience:

• Previous experience in a monitoring center or similar role.
• Understanding of CCTV and security systems.
• Experience with alarm monitoring software.

What We Offer:

• Competitive hourly rate plus superannuation and generous shift allowances.
• Comprehensive training program to equip you with the skills and knowledge needed to succeed.
• Opportunities for professional development and career advancement within a growing company.
• Supportive and collaborative team environment.

Position Summary:

This role involves managing daily control room operations, including responding to alarm activations, handling time violations and incident response, monitoring surveillance systems, preparing reports, and communicating with emergency services. You will be a key member of our team, responsible for ensuring the safety and security of our clients.

How to Apply:

Please submit your resume and cover letter to [email protected]. In your cover letter, please highlight your experience in the security industry and your availability for shift work. We look forward to hearing from you!