Role Description

Relevant Industry Experience: Proven experience in the hospitality industry, particularly in motel operations. This is essential to effectively manage your duties and your shortlisting for an interview.

Guest Check-in and Check-out: Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes while providing a welcoming experience.

Reservations Management: Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow-ups.

Guest Services: Provide high-quality customer service, handling guest inquiries, special requests, and resolving any issues to ensure satisfaction.

Fluent English Skills: Ability to communicate effectively in fluent English, both written and verbal, to interact with guests and colleagues professionally.

Billing and Payment Processing: Accurately process guest payments, including cash, credit card, and online transactions, and maintain detailed billing records.

Room Management: Liaise with housekeeping to ensure rooms are ready for guest arrivals, and coordinating room cleanliness and maintenance.

Concierge Services: Assist guests with local information, directions, restaurant recommendations, transportation arrangements, and tourism activities in Adelaide.

Problem Resolution: Handle guest complaints or concerns professionally and efficiently, aiming to resolve issues in a timely manner.

Collaborative Teamwork: Work effectively with housekeeping, maintenance, and management teams to ensure smooth daily operations and exceptional guest experiences.

Reporting to Business Manager: Regularly update and report to the Business Manager on operational activities, guest feedback, room occupancy, and any issues that require attention or resolution.

Professional Dress Code: Maintain a professional appearance by adhering to the dress code, ensuring a neat, clean, and polished look at all times while on business premises.