Motel Operator - General
G&S Nour Pty Ltd
Posted 18 days ago
Role Description
Relevant Industry Experience: Proven experience in the hospitality industry, particularly in motel operations. This is essential to effectively manage your duties and your shortlisting for an interview.
Guest Check-in and Check-out: Efficiently manage guest arrivals and departures, ensuring smooth check-in and check-out processes while providing a welcoming experience.
Reservations Management: Handle all reservations via phone, email, and online booking platforms, ensuring accurate purchase orders, record keeping and timely follow-ups.
Guest Services: Provide high-quality customer service, handling guest inquiries, special requests, and resolving any issues to ensure satisfaction.
Fluent English Skills: Ability to communicate effectively in fluent English, both written and verbal, to interact with guests and colleagues professionally.
Billing and Payment Processing: Accurately process guest payments, including cash, credit card, and online transactions, and maintain detailed billing records.
Room Management: Liaise with housekeeping to ensure rooms are ready for guest arrivals, and coordinating room cleanliness and maintenance.
Concierge Services: Assist guests with local information, directions, restaurant recommendations, transportation arrangements, and tourism activities in Adelaide.
Problem Resolution: Handle guest complaints or concerns professionally and efficiently, aiming to resolve issues in a timely manner.
Collaborative Teamwork: Work effectively with housekeeping, maintenance, and management teams to ensure smooth daily operations and exceptional guest experiences.
Reporting to Business Manager: Regularly update and report to the Business Manager on operational activities, guest feedback, room occupancy, and any issues that require attention or resolution.
Professional Dress Code: Maintain a professional appearance by adhering to the dress code, ensuring a neat, clean, and polished look at all times while on business premises.
About G&S Nour Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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