About the role

Join a fast-growing organisation as a senior IT support officer (level 2/3), where you'll play a key role in driving IT improvements and providing technical leadership. You'll act as an escalation point for complex IT issues, mentor junior team members, and work closely with the infrastructure team to enhance IT services across local and regional sites.
This role is perfect for someone who thrives on problem-solving, system optimisation, and hands-on project work, including a Windows 11 migration, ITSM enhancements, and site monitoring implementation.

Key responsibilities

• Provide level 2/3 support, troubleshooting and resolving complex IT issues
• Act as an escalation point, mentoring and guiding other team members
• Support IT uplift projects, including rolling out Wi-Fi and improving site communications
• Work with the infrastructure team to implement IT improvements
• Configure and maintain security controls, network infrastructure, and backup procedures
• Develop and maintain technical documentation and standard operating procedures
• Lead the Windows 11 migration, ensuring a smooth transition
• Enhance ITSM processes, including incident and change management workflows
• Implement site monitoring solutions to improve system performance and response times
• Travel to regional sites as needed for project implementation and support

Key skills and experience

• Strong experience in level 2/3 IT support
• Hands-on expertise with Windows 11 deployment, ITSM tools, and asset management
• Knowledge of networking, firewalls, and security best practices
• Experience in system monitoring, backup solutions, and disaster recovery
• Industry certifications such as Microsoft 365, ITIL, or CompTIA Network+ (preferred)
• Ability to work autonomously, take ownership, and drive IT improvements

Benefits:

• Quality training and development opportunities
• Career growth in a rapidly expanding organisation
• Work for a well-respected brand in the industry
• Centrally located in Perth for an easy commute
• Work on exciting IT projects with modern technology stacks