The Organisation

This well-established healthcare organisation is dedicated to supporting communities across Australia. They are committed to innovation, operational excellence, and making a meaningful difference.

Technology plays a crucial role in enabling their teams to work efficiently and effectively. As part of the IT team, you’ll help maintain and improve critical systems that support staff in their mission to deliver high-quality care and healthcare outcomes.

Who You’ll Work With

You’ll be part of a collaborative and supportive IT team, led by an award-winning CIO who champions innovation and professional development. The organisation fosters a culture where employees are empowered to take ownership, contribute ideas, and grow their careers, all while supporting a

greater purpose.

What You’ll Do

• Act as a senior member of the IT support team, taking ownership of technical issues.
• Provide first and second-line support for end-user computing devices, Microsoft 365, SharePoint, Teams, OneDrive, Windows 10/11, and SOE deployment.
• Troubleshoot and support mobile device management, desk phones, and video conferencing systems.
• Contribute to IT projects, including system upgrades, ServiceNow enhancements, and hardware asset management.
• Deliver outstanding customer service, ensuring IT-related disruptions are minimised.

What You’ll Need

• 3-5 years of experience in an ICT Support role or equivalent.
• Strong knowledge of SOE deployment and packaging, ideally with InTune or SCCM.
• Proficiency in troubleshooting and supporting Microsoft 365, Windows 10/11, Teams, SharePoint, and OneDrive.
• Strong understanding of ITIL best practices and service management methodologies.
• Experience supporting end-user devices, mobile device management, and video conferencing tools.
• A valid driver's license, as this role requires travel between sites.
• ITIL Foundations certification (desirable) and relevant technical certifications.

Next Steps

If your CV isn’t up to date—no problem! Just send what you have. Alternatively, reach out to Matt at Xceltium on 0406 505 591 or message me on LinkedIn for an informal chat. Every applicant will receive a response.