Location: Crace

Shift Available: Monday to Friday, 7.30am - 1.00pm; or 1.00pm - 6.30pm; or 8am - 4pm

Are You the Right Fit for Our Team?

Do you thrive in a challenging, meaningful, and fast-paced work environment? Do you want to be part of a team that’s redefining excellence in healthcare? If you're passionate about making a real difference in the lives of the people you serve daily, then you might be exactly who we’re looking for.

About Us:

At YourGP, our mission is to set "The Standard" for general practice in Australia by meaningfully improving health outcomes for our patients. Our receptionists play a crucial role in achieving this by providing exceptional support to our GPs, patients, and team members. Guided by our core values—Care, Excellence, and Kaizen (Continuous Improvement)—we are proud of the supportive, dynamic team we’ve built.

What We Offer:

For those who see their role as more than just a job but a calling, we are committed to helping you become the best receptionist you can be. We provide comprehensive training, mentorship, and continuous professional development opportunities. There are also potential career paths for those who demonstrate the skills and desire to move into leadership roles within the organisation.

Is This Role Right for You?

This position is not for you if:

• You see reception as just a filler job.
• You dislike talking to people on the phone.
• Greeting and assisting people feels like a chore.
• You prefer working at a slow pace.

Key Responsibilities:

• Provide a warm, welcoming environment for all patients, ensuring they are greeted with a smile upon arrival.
• Accurately manage patient appointments, ensuring accuracy in bookings.
• Handle payments, manage patient accounts, and ensure all patient details are up-to-date.
• Answer and manage incoming phone calls, including scheduling appointments, addressing patient inquiries, and directing calls to appropriate staff members.
• Follow practice protocols, including opening and closing procedures, and perform general housekeeping, as required.
• Support GPs with administrative tasks such as scanning documents, managing fax/email communications, and rescheduling appointments.

Ideal Candidate Will Have:

• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Commitment to delivering exceptional patient service in line with our values.
• A proactive and positive attitude, with a commitment to continuous improvement.
• Previous experience in a similar role is preferred but not required.

Why Work With Us?

• We are an award-winning business that values growth through professional development.
• You’ll be part of a passionate, supportive team that values individuality and collaboration.
• We maintain a healthy work-life balance and encourage taking time for all your important activities.
• We offer above-award wages based on skills and performance.
• And... we love to celebrate our successes, often with a bit too much cake!

Application Process:

If you're passionate about excellence and eager to make a difference, we'd love to hear from you! To apply, click "Apply Now" and upload your resume along with a one-page cover letter.

In your cover letter, please explain why you believe you're the ideal candidate for this role and let us know your favourite cake flavour.

Please note: Applications without a cover letter will not be considered.

Additionally, if you are successful, we require you to provide contact information for two work references from your previous employment, specifically former supervisors or managers. You will need to arrange reference calls with these individuals to ensure a thorough understanding of your past performance.

Apply now to join our team and help us continue to set the standard in healthcare!