About Trilogy Care

Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalized care that aligns with their lifestyle choices.

As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care.

About the Role

Are you organised, enjoy problem-solving, and thrive in a fast-paced environment? Trilogy Care is looking for a detail-oriented Administration Support Officer to provide crucial administrative and operational support across our organisation. In this role, you’ll be the first point of contact for a large volume of in-bound calls to the business from external stakeholders, also managing out-bound calls and administrative tasks with precision and efficiency. Every day presents a new challenge, from coordinating service requests to troubleshooting operational issues. If you’re someone who enjoys variety in their work, takes pride in keeping things running smoothly, and loves finding solutions to problems, this role is for you!

What You’ll Do

• Manage daily administrative tasks – Process inquiries, update records, and support business operations with accuracy and efficiency

• Be the central point of contact – Be apart of a team that handles high-volume inbound and outbound calls

• Deliver outstanding support – Communicate professionally via phone and email, ensuring all requests are handled in a timely manner

• Problem-solve in a fast-paced environment – Identify issues, troubleshoot challenges, and implement solutions to maintain smooth operations

• Collaborate across departments – Work closely with internal teams to ensure efficient workflow and coordination

• Adapt and grow with the role – Learn new processes, systems, and best practices to continuously improve your skills and support capabilities

What We’re Looking For

• Administrative experience – You’ve worked in office administration, customer support, or operations roles and can manage high-volume tasks with ease

• Excellent communication skills – You’re confident, professional, and friendly when speaking with people over the phone and via email

• Problem-solving mindset – You can think on your feet, troubleshoot issues, and find practical solutions

• Resilience and adaptability – You stay calm under pressure and adjust quickly to changing priorities

• Team player – You enjoy working with others and contributing to a positive and supportive work environment

• Tech-savvy – Comfortable using Microsoft Office 365 (Excel, Outlook, Word) and learning new systems

Trilogy Benefits

• New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets.

• Enjoy a vibrant team culture and active social events calendar.

• Salary Packaging and Novated Leasing access for employees

• Employee Assistance Program (EAP) support for you and your immediate family members.

• Discounts available to employees for everyday expenses, including your morning coffee and wellness activities.

Unlock Your Potential with Trilogy Care

Join a purpose-driven team and contribute to a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. This is a fantastic opportunity for a dedicated individual to make a real impact in a fast-growing organization while continuing to develop and refine their professional skills. Apply now to grow with us as we shape the future of care!