Our Customer Support Officer role is more than just another customer service position, it is the ultimate stepping stone to building a career. This is more than a claim, but a fact backed up by the fact that our National Sales & Marketing Manager, Commercial Manager and National Account Manager all started their time at Clique in this very role as little as four years ago. These are the opportunities we provide to our people.

Clique Logistics is a dynamic, fast growing Freight Management company based in Wayville. We've been changing the game since our inception in 2013 and our recent customer experience results show we are the number one freight company in Australia for customer loyalty and appreciation.

This is underpinned by our values -

Do it better

• Be the best part of someone's day.
• We aim to deliver a 10/10 experience to our customers and continually challenge ourselves, each other, the status quo, and the industry by asking "How can we do it better?".

We've got your back

• Weʼre your mates in transport.
• When things go wrong and things become urgent, you can leave it with us.

We give a s#!t

• What is important to you is at the heart of what we do.
• We work to understand what's important to each other to deliver results and celebrate the wins while always doing the right thing for our customers, community, and people.

Unleash your potential

• The best people get the best results.
• We want to be known as a great place to work. We are proud of our people and what they achieve, and provide them with an environment to unleash their potential both personally and professionally.

What You'll Do:

• Respond to customer inquiries via phone, email, and live chat with enthusiasm and professionalism.
• Provide accurate information and assistance to customers regarding our products and services.
• Resolve customer issues and concerns promptly and effectively, ensuring a positive resolution.
• Collaborate with team members to continuously improve processes and enhance the customer experience.
• Stay updated on product knowledge and industry trends to better assist customers.

What You'll Bring:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on delivering creative solutions.
• A positive attitude and a genuine passion for helping others.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• A desire to develop yourself, and move forward with your career.

What We Offer:

• An industry that does not take a dip when the economy does - we offer our employees security that few industries can match.
• You'll be part of a team that values collaboration, innovation, and a healthy work-life balance.
• Employee of the Quarter Bonus - $1,500 (You can win this multiple quarters in a row).
• Gift Cards for company milestones.
• Gift Cards for individual anniversaries.
• 1 mental health day per quarter following successful probationary period, no questions asked.
• 1 volunteer/charity day per quarter
• Team building events.
• Friday lunches on Clique.
• Opportunities for professional development and growth through ongoing training and mentorship programs.
• Competitive Salary with performance-based incentives
• Our Wayville office is open 7am-7:00pm Monday to Friday (No weekend work!)
• Fantastic company culture with regular team-building activities and social events.

If you're ready to take the next step in your career and join a company where you can truly make a difference, we want to hear from you! Apply now to become our newest Customer Service Officer and embark on an exciting journey with us.

** Experience in transport is not necessary for the right candidate, however it is an advantage **

To apply, please submit your resume and a cover letter detailing why you'd be a great fit for this role, and why Clique is a great fit for you.

Applicants without a cover letter will not be contacted.