Customer Service & Sales Support – Full-Time

Cannonvale Office | Monday to Friday, 7 AM – 4 PM

Join our team in a full-time Customer Service & Sales Support role, working alongside our Sales Representatives across Mackay & the Whitsundays. If you're passionate about building relationships, driving sales, and delivering outstanding customer service, this is your opportunity to shine!

What You'll Be Doing

• Establish, develop, and maintain positive customer relationships
• Analyse existing and potential customer needs to drive sales
• Support our offsite Area Managers
• Promote and sell products to new and existing customers
• Achieve sales targets and track progress through reports
• Resolve customer issues swiftly and effectively
• Conduct weekly/daily customer calls as per designated call cycles
• Use rewards and sales programs to drive customer growth
• Stay updated on market trends and share insights with the team
• Meet customers in-office to discuss business needs

Who We're Looking For

We want someone who is:

• Highly organised with exceptional time management skills
• Experienced with MS Office & CRM systems
• A proven relationship builder with clients
• Motivated and target-driven, with a track record in sales
• A strong communicator and negotiator
• Skilled in IT, Excel & ERP systems (a plus!)
• Professional in presentation and phone manner
• Knowledgeable about the region and local business landscape
• Flexible with work hours when needed
• Background in food/hospitality (preferred but not essential)

Why Join Us?

• Competitive salary + generous incentives
• Opportunities for growth & career progression
• Dynamic and supportive team environment
• Coaching & training to develop your skills
• Weekly staff lunches & an active social club

About Us

Proudly family-owned for over 40 years, we are an integral part of the local community. Operating from our expanded warehouse and office in Cannonvale, we have built a strong team of 60 dedicated staff.

As a member of the Countrywide Group—Australia’s largest network of independent foodservice distributors—we have national backing from leading food manufacturers and suppliers.

We take pride in going the extra mile for our customers, ensuring they have everything they need to succeed. Our workplace culture is supportive, engaging, and fun—we believe in taking care of our team just as much as we do our customers.