About EVT

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.

About Rydges

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

About Rydges Resort Hunter Valley

Rydges Resort Hunter Valley is part of EVT (Entertainment, Ventures, Travel), a proudly Australian & New Zealand-owned company that has been operating for over 30 years. As the second-largest hotel company in Australia, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand. We take a refreshingly down-to-earth approach, offering genuine local hospitality and a trademark "too easy" service.

Our resort in the heart of wine country is a premier 418-room destination, offering a sprawling playground for guests with something special for everyone. We nurture talent, promote from within, and are all about making the day better for our guests and our teams.

If you are passionate about hospitality, have a fun-loving personality, and want to grow your career in a supportive and exciting environment, we want to hear from you! Join the team at Rydges Resort Hunter Valley and help us create unforgettable guest experiences.

About the Role

We are seeking a passionate and experienced Hotel Duty Manager to join our dynamic team at Rydges Resort Hunter Valley. As a Duty Manager, you will be responsible for overseeing the smooth operation of the hotel in the absence of senior management, ensuring exceptional service for guests and maintaining high operational standards across all departments.

Key Responsibilities:

• Staff Management: Ensure all staff comply with hotel standards, policies, and procedures. Lead by example, providing exceptional customer service at all times, and motivating the team to meet operational goals.
• Guest Coordination: Coordinate group arrivals, including preparations for VIPs and return guests, ensuring seamless check-in and personalized service. Respond promptly to guest requests, resolving complaints and incidents efficiently.
• Communication: Maintain clear and concise communication with all departments to ensure smooth hotel operations and excellent guest experiences.
• Customer Service: Handle customer complaints, issues, and incidents with professionalism and empathy. Provide leadership in difficult situations, ensuring guest satisfaction is prioritized.
• Revenue Maximization: Drive incentive programs to maximize revenue across all hotel departments, ensuring financial targets are met and operational profitability is optimized.
• Food & Beverage Support: Assist in the hotel’s food and beverage outlets as required, ensuring service quality and guest satisfaction.
• Concierge Support: Assist Concierge with guest pick-ups and drop-offs to outside villas, luggage handling, and ensuring transportation runs smoothly.
• Security & Safety: Undertake regular security inspections of the hotel premises to ensure the safety and security of guests and staff. Be the first response to emergency situations, including providing medical first aid when required.
• Emergency Management: Effectively manage emergency situations, from medical incidents to facility-related emergencies, ensuring guest and staff safety while maintaining a calm and organized approach.

Benefits & perks

• At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills and Experience

• Previous experience in a front desk leadership role or similar supervisory role within the hospitality industry.
• Leadership Skills: The capability to supervise, train, and guide staff professionally, ensuring the highest standards of guest service are met.
• System Proficiency: Proficiency in OPERA or similar hotel management systems.
• Financial Skills: Experience with cash handling and processing financial transactions.
• Relationship Building: Ability to build and maintain strong client relationships to enhance guest loyalty and satisfaction.
• Organisational Skills: Highly organized and capable of multitasking in a fast-paced, dynamic environment.
• Language Skills: Fluent in spoken and written English.
• Shift Flexibility: Availability to work a 7-day roster, including mornings, evenings, and occasionally supporting the night team.
• Personal Presentation: Exceptional personal presentation and grooming standards.
• Licensing: Valid NSW driver’s license to operate hotel buggies. Applicable NSW Responsible Service of Alcohol Certification (or willingness to obtain). Current First Aid certification (or willingness to obtain).
• Work Rights: Full Australian working rights with no visa restrictions, as no sponsorship will be offered.

**Please note, only our short listed candidates will be contacted.

For further information about Rydges Resort Hunter Valley check out our website at www.rydges.com/hunter valley and for further information about EVT please visit www.evt.com.