• Salary: $70,554 - $83,141.67 per annum pro rata
• Plus up to 14.5% superannuation (conditions apply)
• Permanent Part Time - 22.8 hours per week (3 days)
• Ref No: 25-038

About the role

The City of Joondalup is seeking a part time, reliable, hardworking Rating Services Officer with great customer service and communication skills. The ideal candidate will be a great team player with strong multitasking skills.

Reporting to our Coordinator Rating Services, this position is involved in the provision of effective rating services whilst providing quality customer service in accordance with legislative requirements. You will undertake a variety of tasks with the aim of ensuring the efficient and effective collection of rates. Tasks will include daily maintenance of the rating system and dealing with telephone and written enquiries.

The preferred applicant will require good problem-solving skills as well as demonstrated negotiation and conflict resolution skills, experience in dealing with and interpreting legislation, sound numeracy and communication skills and experience in providing customer service in a high-pressure environment.

The role will also require you to work up to 12 weeks full time during our peak workload period between July and November each year.

Applicants with previous rates experience will be highly regarded.

How to Apply

Applicants will need to provide a covering letter which must address the following criteria:

• Demonstrated experience in a similar role
• Experience in providing customer service in a high-pressure environment
• Demonstrated problem-solving skills as well as negotiation and conflict resolution skills.

Applications close at 11.55pm on Monday 24 March 2025.

Further information

Should you wish to discuss these roles in more detail, please contact Challys Thorburn Coordinator Rating Services on 9400 4494. Should you require more information on the City of Joondalup, please visit the City’s website.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.