Advertising the role of Front Office Duty Manager to join our dedicated hotel management team

The ideal candidate should possess the following attributes:

• Hospitality experience within a Night Auditor, Team Leader, Supervisor or Duty Manager role.
• Experience with a similar role within a hotel.
• A passion for the hospitality industry and a desire to grow your career within a recognised Hotel Brand.
• Diploma or higher AQF Level.
• Previous experience and knowledge of Opera system.
• Demonstrated conflict resolution skills.
• A positive, team orientated approach with a passion for creating memorable hotel guest experiences.
• Demonstrated ability to multi-task and meet deadlines.
• Initiative, creativity and a resourcefulness attitude towards all facets of hotel operations.
• Notable organisational skills and good communication skills at all levels.
• Provide support and guidance to all relevant departments when required.
• RSA Certification & Approved Manager license desirable
• First Aid Certificate desirable
• Flexibility to assist across all departments where necessary

Key responsibilities:

• Supervise & coordinate the activities of hotel service workers
• Optimise Hotel occupancy being aware of room’s availability and rates
• Assist and supervise the training and development of new staff
• Ensure that grooming standards are adhered to according to QT standards
• Ensure public areas are kept clean and tidy at all times
• Handle guest complaints professionally and politely
• Perform specified computer system maintenance as requested by Systems supervisor.
• Assist with check ins/check outs and porters duties when required
• Assist with Housekeeping duties as required
• Assist with Food & Beverage duties as required
• Assist with Conference & Events duties as required
• Assist with Night Auditor duties as required
• Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues
• Undertake any other duties arising or as directed by the Department Head
• Maintain hotel security procedures in co-ordination with hotel security staff
• Ensure that shift is being run by the shift checklist
• Be aware of group and conference VIP arrivals/departures and that all preparations are made for them
• To have a high profile in the foyer, giving special recognition to regular/VIP guests
• Follow up with any outstanding emails & guest requests and communicate when completed
• Hotel walk around ensuring operating areas are performing and reporting on any issues
• Ensure compliance with all company policies and legal requirements

This is a full time, salaried position that entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing hotel brand, then APPLY NOW.