Position Description

Position Type:

Full Time Employment

37.5 hours per week

Position Title:General ManagerReporting To:DIRECTOR, CEO or board of AT HOME YOUR WAY PTY. LTDWork Location:Hobart, Tasmania Pay range/Award:Award free: $100,000-$110,000Risk Assessed Role Status:The General Manager role is automatically considered a risk assessed role and requires a NDIS Worker Screening Check clearance

Position Purpose

The NDIS General Manager will facilitate the transition to the National Disability Insurance Scheme (NDIS) and provide leadership to support individuals in achieving their goals.

About AT HOME YOUR WAY

AT HOME YOUR WAY is an NDIS-registered provider delivering personalized, high-quality support services to enhance independence, choice, and well-being.

Role Criteria

Qualifications

Degree in Human Services, Social Work, or related field preferred.

Diploma or Advanced Diploma in disability services or management considered.

Minimum 2+ years in senior staff management.

Extensive experience in the disability sector and NDIS.

Strong knowledge of NDIS practice standards and disability support services.

Experience in recruitment, supervision, training, and skill development.

Ability to maintain relationships with internal and external stakeholders.

Strong problem-solving, decision-making, and adaptability skills.

Certifications such as Cert IV in Leadership & Management beneficial.

Police Check, Working with Children Check, and NDIS Worker Screening Check required.

Valid open Australian driver’s license.

Professional Skills and Experience:

Leadership & Management

Proven ability to lead, manage, and mentor teams.

Confident decision-making and independent initiative.

Stakeholder & Relationship Management

Establish and maintain strong partnerships with NDIA, Local Area Coordinators, and other stakeholders.

Effective verbal and written communication skills.

Operational & Financial Management

Recruitment, supervision, and training of staff.

Budget management and expenditure approval.

Compliance with legal and funding requirements.

Risk management and continuous service improvement.

Customer-Focused Service Delivery

Meeting internal and external consumer needs.

Encouraging customer feedback and input.

Data Analysis & Reporting

Analyzing data for service delivery improvements.

Reporting to senior managers on performance metrics.

Time Management & Organization

Effective prioritization of tasks and deadlines.

Experience:

Disability Sector & NDIS Knowledge

Experience supporting individuals in residential and community settings.

Strong understanding of NDIS funding, SIL quotes, and NDIS Quality & Safeguarding Framework.

Financial & Operational Management

Budget preparation, financial monitoring, and compliance.

Ensuring financial sustainability of programs.

Training & Development

Providing training and upskilling staff in disability-related matters.

Stakeholder Engagement & Change Management

Building relationships with NDIA, Department of Health, and community services.

Leading organizational change and service development.

Interpersonal Skills

Relationship Building

Establish professional relationships with clear boundaries.

Engage in proactive and effective communication.

Team Management & Leadership

Conduct team meetings, one-on-one supervision, and mentoring.

Foster a positive and supportive work environment.

Problem-Solving & Conflict Resolution

Address escalated issues and troubleshoot service challenges.

Make sound decisions regarding service delivery.

Responsibilities:

Key Performance Areas & Indicators

Recruitment & Selection

Coordinate recruitment using a capability-based approach.

Metrics: Time to hire, quality of hire, diversity tracking.

Team Supervision & Development

Add at least one new participant per month through team collaboration or individual efforts.

Conduct performance reviews and professional development activities.

Metrics: Employee satisfaction, staff retention, participant growth.

Service Operations & Development

Oversee service delivery, program management, and process improvements.

Metrics: Service timeliness, participant satisfaction, operational efficiency.

Budget & Financial Management

Approve expenditures and maintain budget integrity.

Metrics: Budget variance, cost per participant, resource utilization.

Client Support & Orientation

Guide new participants through service processes.

Metrics: Onboarding efficiency, support plan implementation, client satisfaction.

Stakeholder & Community Engagement

Build and maintain partnerships with NDIA, Local Area Coordinators, and other stakeholders.

Metrics: Partnership engagement, stakeholder satisfaction, referral rates.

Performance & Risk Management

Ensure compliance with regulations and manage service risks.

Metrics: Incident reports, compliance audits, risk mitigation success.

Change Management & Continuous Improvement

Implement service enhancements and lead organizational changes.

Metrics: Change adoption rates, continuous improvement initiatives.

Community Engagement & Promotion

Represent the organization at public events and outreach programs.

Metrics: Community participation, public awareness impact.

Conclusion

The General Manager plays a crucial leadership role in AT HOME YOUR WAY, ensuring high-quality service delivery, compliance with NDIS standards, and strategic growth. The role demands expertise in operational management, financial oversight, stakeholder engagement, and team leadership to drive organizational success.