About the business

Sullivans Cove Apartments is a collection of premium apartments located across Hobart's vibrant waterfront.

Positions Available -

• Housekeeping Manager Multi-Skill

About the role

Housekeeping Manager- Multi Skill

Skills & Experience

• Previous experience as a Senior Housekeeper.
• A valid current driver’s license is a must.
• Strong background in cleaning and housekeeping of guest rooms and facilities.
• Proven experience managing a large team, including culture, rostering, payroll, costing, and training.
• Ability to implement procedures and strategies for quality and speed of service.
• Good administrative skills, including stock management, ordering, and distribution.
• Experience in managing a maintenance program for ongoing improvements.
• Knowledge of OH&S policies and procedures to maintain a safe work environment.
• Experience with financial reporting (labor, stock, and wastage).
• Excellent time management and problem-solving skills.

Key Position Responsibilities:

Maintain Cleaning Standards:

• Ensure the housekeeping team adheres to the highest standards of cleanliness and hygiene in all guest rooms and common areas.
• Conduct regular inspections of apartments and facilities to ensure compliance with company standards.

Team Leadership:

• Lead, mentor, and motivate the housekeeping team to foster a positive work environment and high performance.
• Organize and facilitate regular team meetings to discuss goals, updates, and team-building activities.

Staff Management:

• Oversee the hiring process, including recruitment, interviews, and onboarding of new team members.
• Develop and implement training programs to enhance staff skills and knowledge in housekeeping protocols and customer service.

Operational Planning:

• Create and manage staff schedules to ensure adequate coverage while optimizing labor costs.
• Develop and implement operational procedures and standards for cleaning, inventory management, and safety protocols.

Inventory and Supply Management:

• Maintain accurate records of cleaning supplies and equipment inventory, ordering new stock as needed while adhering to budget constraints.
• Monitor stock levels and conduct regular audits to prevent shortages or overstock situations.

Performance Management:

• Set performance goals and conduct regular evaluations of team members to provide feedback and identify areas for improvement.
• Implement corrective actions as necessary to address performance issues and ensure accountability.

Quality Control:

• Establish a quality assurance program to evaluate the effectiveness of cleaning procedures and team performance.
• Address and resolve any guest complaints related to housekeeping promptly and effectively.

Staff Coverage and Flexibility:

• Be prepared to step in and perform the duties of any housekeeping staff member who is absent, ensuring that operational continuity is maintained without disruption, if required.

Budget Management:

• Collaborate with the General Manager to develop and manage the housekeeping department’s budget, ensuring adherence to financial goals.
• Analyze labor costs, inventory expenses, and operational efficiencies to identify areas for cost savings.

Safety and Compliance:

• Ensure compliance with all health and safety regulations, including the implementation of OH&S policies and procedures.
• Conduct regular safety training for staff and maintain records of safety incidents and responses.

Critical Problem Solving:

• Proactively identify and address potential issues related to housekeeping operations, staffing, or guest satisfaction.
• Develop and implement innovative solutions to enhance efficiency and service quality.

Support Management:

• Assist the General Manager in daily operations and strategic planning, providing insights and recommendations based on housekeeping performance.
• Act as the primary point of contact for housekeeping-related matters in the absence of the General Manager.

Applications

Please submit your resume and a detailed cover letter that outlines your experience and skills to fulfill the responsibilities of the position.

We appreciate all applications for this position but will only contact applicants who meet the minimum requirements.

Inquiries and applications to: [email protected]

Applications close: 10 April 2025