Are you a confident decision-maker with a passion for exceptional customer service, problem-solving, and innovative solutions? Do you thrive in fast-paced environments where your teamwork, critical task management, and ability to create a welcoming patient experience truly make a difference? If so, Green Square Health wants to hear from you.

Green Square Health is seeking a dynamic Medical Receptionist who excels in delivering outstanding customer service and computer literacy, while understanding the crucial role of a well-managed appointment book in ensuring practitioner satisfaction. In this role, you'll work closely with our nursing and management teams to support the growth and efficiency of our practice.

Why Join Us?

• Innovative Environment: Work at the forefront of technology-driven healthcare service delivery in the heart of Waterloo.
• Convenience & Accessibility: Enjoy a prime location minutes from public transport with on-site parking.
• Career Growth: Benefit from flexible work hours, a rotating roster, and opportunities for ongoing training and career development.
• Collaborative Team: Become part of a supportive, fun, and dynamic team where every member’s contribution matters and customer service excellence is at our core.

What We’re Looking For:

• A dedicated team player who thrives in a collaborative healthcare environment.
• A proactive problem solver who confidently tackles challenges as they arise.
• A decisive individual with a can-do attitude who takes initiative and makes sound decisions.
• Exceptional customer service skills, with a genuine passion for ensuring every patient interaction is positive and memorable.
• High computer literacy and the ability to adapt to our fully computerised practice.
• Meticulous attention to detail, especially when managing a busy appointment book to ensure practitioner satisfaction.
• Experience or current study in a healthcare-related field is a plus.

Key Responsibilities:

• Provide robust administrative support to our team of GPs, nurses, and specialists.
• Efficiently manage appointment scheduling and operate our phone switchboard, ensuring a well-organised appointment book that satisfies practitioners and enhances patient experience.
• Handle patient enquiries and correspondence with a solution-oriented mindset and outstanding customer care.
• Oversee patient billing processes and perform daily banking reconciliation with precision.
• Work closely with nursing and management teams to support the practice’s growth and operational excellence.
• Ensure the smooth operation of our facilities through effective restocking and maintenance.
• Take on various ad hoc administrative duties, consistently demonstrating your problem-solving skills and commitment to exceptional customer service.

If you're a confident, resourceful professional dedicated to excellence in customer service and teamwork, we’d love to see your application. Please submit your resume along with a cover letter indicating whether you're interested in a part-time or casual role and explaining why you're the perfect fit for Green Square Health.

Previous experience as a Medical Receptionist is highly regarded, but your passion for customer service and ability to work seamlessly within a team will truly set you apart.

We look forward to hearing from you!