Our client has a rare opportunity to join their highly stable and vibrant team of Customer Support & Order Entry for a globally recognised brand. This role will essentially see you handling the administration behind sales orders and handling customers' inquiries.

About the role:

• Efficiently manage order processing tasks, including checking stock availability, processing orders, and ensuring accurate pricing.
• Collaborate with warehouse personnel to ensure smooth order fulfillment and timely delivery to customers.
• Maintain accurate records and documentation related to orders and customer interactions.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
• Handle any returns or warranty-related issues.
• Basic Level 1 Technical Support when required.
• Contribute to continuous improvement efforts to enhance the efficiency and effectiveness of order processing and customer service procedures.

About you:

• Proven experience in order processing and order entry.
• Proven experience in SAP or similar systems (Oracle, NetSuite, Salesforce, IBM, etc).
• Strong communication skills (written & verbal).
• A keen interest in technology.
• Excellent interpersonal skills.
• Work on-site and demonstrate a high level of motivation and commitment.
• Strong attention to detail and accuracy.
• Customer-centric approach.

About the perks:

• Work in a warm and friendly team environment.
• Full Training.
• Work for a globally recognised brand.
• Regular working hours.
• Career progression and salary review period.

This is the perfect role for someone who loves order processing work but also enjoys some banter with customers, and who lives in the Greater Western Sydney area.

If you meet the requirements and share our company’s values, we encourage you to apply!