About the role

An exciting opportunity has arisen for a passionate and customer-focused Customer Service Representative to join the team at Carpet Cleaners Warehouse based in Seven Hills, NSW. This full-time role will see you providing exceptional customer service and support to clients, ensuring their needs are met efficiently and effectively.

What you'll be doing

• Handling inbound customer inquiries and orders via phone, email and face to face
• Providing product information and recommendations to customers
• Processing sales orders and ensuring timely delivery
• Addressing customer concerns and complaints in a professional and empathetic manner
• Updating customer records and maintaining accurate order information
• Collaborating with the wider team to continuously improve the customer experience

What we're looking for

• Proven customer service experience, preferably in a retail or call centre environment
• Strong communication and interpersonal skills with the ability to provide exceptional service
• Excellent problem-solving and conflict resolution skills
• Proficiency in using computer systems and software, including customer relationship management (CRM) tools
• A friendly, professional and positive attitude
• Passion for the retail industry and a desire to provide top-notch customer experiences

What we offer

At Carpet Cleaners Warehouse, we are committed to creating a rewarding and supportive work environment for our employees. We offer competitive salaries, generous employee discounts, and opportunities for career development and progression. Your wellbeing is important to us, and we provide excellent health and wellness benefits to support you.

About us

Carpet Cleaners Warehouse is a leading retailer of high-quality carpet cleaning products and equipment. With a strong presence across Australia and a reputation for excellence, we are dedicated to providing our customers with the best possible products and services. Join our dynamic team and be a part of our continued success.

Apply now to begin your journey with Carpet Cleaners Warehouse!