About the business

This is our flagship property; this is Rydges, reimagined. With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness centre and rooftop pool. Rydges Melbourne will offer unforgettable hospitality... Is your mind racing yet?

EVENT HOSPITALITY AND ENTERTAINMENT LIMITED, Australia & New Zealand owned and operated hotels for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

About the role

Refreshingly local, we’re after a Hotel Duty Manager to provide guests with world class customer service, solve problems and fit into our pre-existing “Can Do” culture.

Sound like you? Throw your hat in the ring to make Rydges Melbourne the talk of the town.

Key responsibilities:

• Manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.
• Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.
• Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.
• Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.
• Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.
• Collaborate with other departments to coordinate services and activities, ensuring seamless guest experiences.
• Manage and oversee special projects and events as assigned by the hotel management.

Key Skills

• Leadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.
• Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.
• Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.
• Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly
• Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.
• Attention to Detail: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction.

Experience: Minimum 1 Year Hotel Experience

Benefits & perks

• Renowned for our refreshingly local, down-to-earth experiences.
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, LYLO, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.