About The Role…

Are you passionate about delivering exceptional customer service and ready to take your career to the next level? Join us at Newbridge Home Loans, where our commitment to our clients and our values drive everything we do!

About Us: At Newbridge Home Loans we believe in putting our clients first. Our mission is to help individuals and families achieve their dreams of homeownership. We pride ourselves on our values:

1. Taking Ownership: We empower our team to take initiative and deliver results.
2. Leading Communication: Clear and open communication is at the heart of our relationships.
3. Calling It As It Is: Honesty and transparency are non-negotiables in our dealings.
4. Having Fun: We believe that a positive work environment leads to success.
5. Our Clients' Objective is Our Objective: We align our goals with those of our clients for mutual success.

Position Overview: We are seeking a dynamic and dedicated Client Services Manager to join our team. In this role, you will be the key point of contact for our clients, ensuring their needs are met and that their experience with us is nothing short of outstanding.

Key Responsibilities:

1. Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
2. Oversee client service operations, ensuring high-quality service delivery.
3. Lead and mentor a team, promoting a culture of accountability and fun.
4. Facilitate open communication, both internally and externally, to enhance the client experience.
5. Proactively identify opportunities for process improvement and implement best practices.

Qualifications:

1. Proven experience in a client services or management role, preferably in the finance or mortgage industry.
2. Exceptional communication and interpersonal skills.
3. Strong problem-solving abilities and a proactive approach.
4. Ability to work effectively in a fast-paced, team-oriented environment.
5. A passion for customer service and a commitment to our values.

Why Join Us?

1. Be part of a supportive and vibrant team that values your contributions.
2. Enjoy a fun and engaging workplace culture.
3. Opportunities for professional development and career advancement.
4. Competitive salary and benefits package.

If you’re ready to take ownership of your role and help our clients achieve their objectives while having fun, we want to hear from you!

To Apply: Please send your resume and a cover letter highlighting your relevant experience to [email protected] with two reasons why you would be a great team member. We look forward to meeting you!