Client Service Manager

• Full time
• Modern office located in Birtinya
• RDO program with 5 weeks annual leave
• Salary range $55,000 - $70,000 pa + superannuation

Are you looking to be part of a company with a positive, fun work culture and a friendly, inclusive team?

Do you want to work for an employer of choice that offers its team members an engaging and professional environment, ongoing support, development, career opportunities + lots of extra benefits?

If you’ve answered yes to these questions, Mulcahy & Co Sunshine Coast ticks all the boxes!

Mulcahy & Co Sunshine Coast is an innovative, boutique accounting firm that places an emphasis on providing extraordinary service to our clients. We have an open, collaborative culture, where team members love coming to work, exceed at their strengths, and contribute to the success of each of our clients and the team.

We’re looking for an experienced, tech savvy, Client Service Manager with exceptional client service skills. You will provide high level admin support to a team of accountants and contribute toward providing outstanding client service. Our firm leads the way in technology and service, so if your values align with ours and you have similar attributes as outlined below, we’d love to hear from you.

Your key responsibilities in this role will include but not limited to:

• Provide high level admin and secretarial support to a team of accountants, compile and disseminate work, manage workflow, client liaison, prepare fees, liaise with ATO and ASIC.
• Provide support to allocated senior staff including diary management, meeting preparation, correspondence, document preparation, etc.
• Point of contact for all clients assigned to your team providing exceptional client service, product and service support and general administration requirements.

To be successful in this role you will need to possess the following:

• Self-motivation, diligence and able to work autonomously. You will be pro-active and have an ability to learn new tasks quickly.
• Organisational skills - take a systematic approach to managing multiple tasks and projects concurrently and meet all deadlines
• Team player – work with management and other staff towards common goals and have a strong work ethic
• Quality focused – following procedures to ensure efficiencies are achieved.
• Willingness to learn, a positive attitude and friendly personality
  

Your background will need to demonstrate:

• Solid Client Services or PA/Administration support background, ideally in medium to large business accountancy
• Communication/Interpersonal skills – ability to build rapport and professional relationships with staff and clients
• Problem solving skills – high level of skills to be able to resolve issues and problems in a timely manner and can think outside the square.
• Attention to detail – high level of detail and quality are crucial to this role. You need to be able to produce 100% accuracy in documentation and processes.
• Strong Computer literacy – strong skills required in Microsoft office suite, particularly Outlook, Word and Excel. Typing speed of 50+ wpm is a must and experience in accounting firm software is a clear advantage.
• Xero experience will be an advantage as we are a Xero based accounting firm.
• Experience working with ASIC, debtor management or bookkeeping is highly desirable.

This role is perfect for the highly skilled administrator who loves variety, is a master at multi-tasking, prioritising and completing tasks and enjoys plenty of interaction with team members and clients.

This role is a full-time position. The rate of pay initially will be competitive, based on experience and the skill set that you bring to the role.

Employment benefits include but not limited to:

• Competitive remuneration based on experience
• RDO program with 5 weeks annual leave + birthday leave
• Fantastic team culture with a group of dedicated and innovative staff
• Supported team environment
• Staff recognition
• Comprehensive training and support
• Work in a modern office in a great location, close to cafes, parks and public transport
• Flexibility and work life balance consideration
• Mentoring and training
• Perkbox team benefits program

If this sounds like you, we’d love you to apply via Seek.

Include your resume with a cover letter, addressing the key responsibilities listed above, demonstrating your experience, training/education or interest in each area.

Questions and applications to: [email protected]