About Flexikitch:

Like many start-ups, Flexikitch had humble beginnings with only a handful of employees, our founders developed a concept that combined the distribution, financing, and ongoing service of commercial hospitality equipment, along with support and advice to help each customer thrive and grow.

Within a short time Flexikitch had spread its wings and was recognised as one of Australia fastest-growing businesses by the Australian Financial Review in 2017 and 2018 and named among the ‘AFR Fast 100’ in 2020*.

Celebrating 10 marvellous years, we’re passionate about the hospitality industry and believe in the vision of business ownership by supporting ambitious and creative individual/s

As a business we are passionate about providing good old-fashioned customer service with the support of innovation through technology and are constantly inspired by the entrepreneurial spirit of everyday Aussies with a dream of owning and operating a hospitality business.

Our staff along with our customers are our most valued asset and having the right team around is a crucial core value and vision for our company, along with integrity and inclusivity.

Having just moved into our new purpose-built facility you will get to enjoy the many benefits we have available which include an onsite gymnasium, café, state of the art demo kitchen, landscape garden and of course we’ll continue to be a dog friendly office!

We want our customers to feel supported in the knowledge that we have their back in good times and bad, and we enjoy nothing more than playing a small part in their success, and we welcome the opportunity for someone to join our team with the same values and passion.

Your Role:

As a highly motivated Administration Assistant your role will be a core function in the overall fulfilment process for onboarding a customer. You will be someone that enjoys working in a fast-paced environment, be part of a strong and engaged team and a workplace where you can contribute, challenge, and grow.

You will work alongside all divisions of the business, and it is imperative that you have a strong passion for the hospitality industry and our customers, as your duties will include general and fleet onboarding & terminations, contract management, coordination of fleet transportation and assisting with the management of inbound service calls.

*The Financial Review 2017 Fast Starters, 2018 Fast 100 and Fast 100 in 2020

Duties and Responsibilities:

• onboard general & fleet contracts
• Terminate rental agreements
• Quality assurance and compliance of all applications prior to submitting to credit team
• Frequent contact throughout the day with customers to follow up on relevant information pertaining to a rental agreement application
• Provide residual payouts and quotations
• Assist with all service requests and allocating jobs to the relevant technicians
• Assist with customer queries and complaints
• Build relationships and work collaboratively with clients and organisational peers
• Provide administration support to the sales team
• Coordinate transport and brief logistics companies
• Process orders
• Monitor, control and manage work orders and job requests to meet customer expectations
• Ensure clear, constructive, and timely communication to key stakeholders
• Receive and manage calls accordingly
• Help with processing invoices, billing, and purchase orders
• Attend trade shows when required

Sills and expertise:

• First and foremost a strong passion to help our customers and work as a member of the team
• Excellent written and verbal communications skills
• High level of attention to detail
• Ability to work in a fast-paced environment
• Ability to adapt to new situations
• Good level of general IT skills (MS office suite, CRM systems)
• Reasonable numerical skills
• Exceptional communication and multitasking skills
• Exceptional time management skills
• Excellent project management skills
• Ability to negotiate and meet tight timeframes
• Be prepared to travel on occasions interstate and/or offshore

If you are a driven individual, are highly customer focused, and you’re wanting to put your skills to effective use and to make an impact in a stable, growth focused organisation, then this may be the position for you!

To be considered for this role:

• You must reside in Australia (Melbourne) and be a permanent resident – overseas applicants will not be considered for this role
• Please ensure you attached an updated copy of your resume and cover letter with your job application
• Only successful applicants will be notified for interview.