Bookings & Events Coordinator – Mr. Walker Restaurant

Are you a dynamic and detail-oriented professional with a passion for hospitality and events? Mr. Walker Restaurant is looking for a Bookings & Events Coordinator to join our team and take charge of all bookings and events, from intimate group gatherings to full venue functions. This is an exciting opportunity to play a key role in delivering exceptional guest experiences while working in a vibrant and renowned dining destination.

About the Role

As the Bookings & Events Coordinator, you will be responsible for managing and overseeing all reservations, group bookings, and special events at Mr. Walker. You will work closely with guests to tailor memorable experiences while ensuring smooth coordination with internal teams, from kitchen to front-of-house, to deliver flawless execution. Your ability to manage multiple bookings, communicate effectively, and uphold outstanding service standards will be crucial to your success in this role. Your role will be a combination of WFH and Restaurant based when required.

This is a casual role, but happy to discuss options for part or full time for the right candidate.

Key Responsibilities

• Manage and coordinate all restaurant group bookings, including large group reservations and full venue hire.
• Serve as the primary point of contact for guests, ensuring clear communication and understanding of their event needs.
• Collaborate with the kitchen and front-of-house teams to ensure seamless service and execution of events.
• Maintain and update the reservation system, ensuring accuracy and efficiency in managing bookings.
• Develop tailored event packages and assist guests with menu selections, seating arrangements, and special requests.
• Handle inquiries professionally, providing prompt responses and exceptional customer service.
• Oversee event logistics, including timing, staffing, and special requirements, ensuring all details are meticulously planned and executed.
• Build and maintain strong relationships with regular guests and corporate clients to drive repeat business.
• Collaborate with the marketing team to promote events and special dining experiences at Mr. Walker.
• Monitor event performance and guest satisfaction, implementing improvements based on feedback.

What You Will Bring to the Team

• A strong background in hospitality, events, or reservations management.
• Exceptional organisational and multitasking skills, with the ability to manage multiple bookings and events simultaneously.
• A customer-focused mindset, ensuring that every guest experience is seamless and memorable.
• Excellent communication and interpersonal skills, with a warm and professional approach.
• Attention to detail, ensuring all aspects of bookings and events are executed to the highest standard.
• A proactive attitude, problem-solving mindset, and the ability to adapt to changing circumstances.
• Familiarity with booking systems and event planning tools is highly regarded.
• A passion for the hospitality industry and a commitment to delivering outstanding service.

Why Join Us?

At Mr. Walker Restaurant, we pride ourselves on delivering top-tier hospitality in a welcoming and lively setting. As our Bookings & Events Coordinator, you will have the opportunity to work with a passionate and supportive team while playing a crucial role in curating exceptional dining experiences for our guests. If you love creating memorable moments, thrive in a fast-paced environment, and have a keen eye for detail, we would love to hear from you!

Apply now and be part of the Mr. Walker experience.