Job tasks and responsibilities:

• Assessing and improving network operations, providing support, troubleshooting network problems, installing, and configuring new upgraded networks, and preparing, and maintaining procedures and documentation for the network.
• Configure network setup in accordance with customer configuration by installing the required build, updating software, and configuring network interfaces and routers accordingly.
• Test various network protocols including but not limited to TCP/IP, UDP, SNMP, DNS, DHCP, and SMTP.
• Ensure network connectivity of all servers, workstations, IP telephony equipment, business partner VPN connectivity, and other network appliances.
• Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
• Assess and suggest improvements to network operations and integrate hardware, software, communications, and operating systems.
• Support and enforce computer network and systems continuity deploying and maintaining monitoring, backup and recovery, replication, control, and automation systems across the managed infrastructure platforms.
• Set up the trace at the customer site and monitor and debug issues.
• Maintain the network, and devices and upgrade store servers. Also, optimize specific servers.
• Ensure compliance with laws, regulations, policies, and procedures in the provision of computer networks and systems
• Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected across the managed network and systems infrastructure

About the role

In this role, you will be required to support the daily operations of the dlbNetworks business and clients. Develop an understanding of and provide input to improve further our Network Management Platform and processes and provide configuration. Day-to-day customer support to DLB-managed service customers will be required, emphasizing internetworking equipment support. The ideal candidate will have an experience as a Network Engineer.