Complex Response Team – Career Opportunity

Fina provides Complex Response Team support to clients with intellectual disability and significant behaviors of concern in a contained environment.

Do you have experience in security, army, detention center or mental health?

Are you interested in pursuing a career utilising your response skills, doing something different where you truly make a difference?

We want to meet you and hear your story!

What is our Complex Response Team?

We provide unique support, safety and security for our clients through a multi-skilled and composite team. We are client focused, physically and mentally fit, and plan, deliver and review the supports we provide.

We plan and react according to pre-established protocols and trained emergent responses – professional in all situations and locations.

All new Complex Response team members will be required to participate in the following:

• 2-week induction / final selection process - STARTING MARCH 3RD
• Physical fitness check
• General health check
• Scenario reaction assessment by our specialist team

At Fina, we are proudly different.

Fina Australia is a non-government, profit-for-purpose provider of Supported Accommodation to people living with disability and/or given to complex behaviours.

Our intelligently planned, methodical and team-based way of working ensures that we give our clients the best life possible. Importantly, Fina’s state-of-the-art training presents all our team members with the opportunity to have a personally fulfilling career, not just a job.

We call our approach the “Fina Way”.

As a profit-for-purpose organisation, 100% of profits/surpluses are put back into the business to grow our capacity to support more clients according to the “Fina Way”.

Working at Fina is not for everyone. We understand that.

Working in our organisation requires self-awareness, emotional intelligence, commitment to teamwork and an absolute commitment to the client.

If you are genuinely interested in a new, exciting and intelligent approach to disability support, talk to us directly. Then decide for yourself

Pay, conditions and work/life balance

• As a Complex Health Team member, you will be on a salary of $72,800.00
• As a Permanent Part time Salaried worker, you will receive 7 rostered shifts (56 hours) with an ability and expectation to pick up 2 shifts when required per fortnight.
• Equally share all shift types with your team working a 6-week roster rotating each fortnight working Mornings, afternoons, sleepover/awake shifts as per the service requirements.
• Line partner arrangement to provide self-managed flexibility for approved shift swaps.
• Salary-packaging is available for all employees.

Paid on-the-job training is the “Fina Way”

Qualifications and/or experience in Individual Support, Disability Support, Complex Care medical support and Mental Health are desirable - but not necessary.

We will train you in the “Fina Way” by providing you with ongoing training, enhanced education opportunities and genuinely helpful feedback.

The “Fina” Way is built around our own purpose-built, leading-edge software for data capture and analysis. This way, each client’s support program is continually improved and enhanced.

Fina staff work directly with and learn from Fina’s leaders, managers, allied health partners and Fina’s in-house subject matter experts - including our Registered Nurses and behaviour specialists.

You will also work directly with psychiatrists and other clinicians to ensure your effectiveness in facilitating your client’s safe and effective transition from institutional life to life in the community.

Career advancement

At Fina, enthusiasm, initiative and commitment are rewarded with career opportunities. You will be offered extra, elevated training to equip you for more senior roles.

There are genuine career opportunities in our organisation and most members of our Senior Management and Leadership Teams have been promoted from our Core Teams.

Position Responsibilities

• Conduct risk assessments and evaluate current and potential situations
• Remain alert and attentive to subtle behaviour changes/triggers
• Revised in current de-escalation and conflict resolution strategies to defuse potentially hostile situations and prevent escalation
• Exhibit composure and demonstrate empathy towards the client and other members of our support team
• Exercise active listening while interacting with the client and other members of our support team in all scenarios
• Ability to navigate behaviours of concern in a professional manner
• Use effective communication in all situations using clear, concise, and appropriate / assertive language when needed to convey messages and manage emotions
• Collaborate with client and team members to coordinate response and ensure safety is upheld
• Provide guidance and support to colleagues, clients, and the public to manage emotions and resolve conflict
• Ability to construct concise reports and document incidents as they appear, including recommendations and follow-up measures
• Adhere to policies, procedures, rules, and regulations
• Actively contribute to key elements of excellence in supports
• Participate in ongoing training to maximize efficiency in the role
• Maintain physical fitness
• Think critically and make intelligent decisions in high stress situations

Mandatory Requirements

• Full QLD Driver License
• 2 x COVID vaccinations
• A current QLD Blue Card
• A current QLD Yellow Card
• Current First Aid & CPR
• Australian Working Rights Document (Visa, Australian/NZ passport etc.)