About Trilogy Care

Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalised care that aligns with their lifestyle choices.

As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care.

About the Role

As a Case Support Administrator, you will be an essential part of the Care Team, providing administrative and operational support to ensure seamless service delivery to care recipients. Your role will involve direct communication with clients, managing documentation, and assisting case managers in maintaining compliance with Aged Care Quality Standards. This role is vital in ensuring that our care recipients receive prompt, high-quality support while allowing the Care Team to focus on case management and service coordination.

Key Responsibilities

• Handle general phone and email inquiries from clients and care recipients, providing timely and helpful responses.

• Conduct regular phone check-ins with care recipients to assess their well-being and update relevant records.

• Utilise My Aged Care and Services Australia platforms to request documentation and apply for necessary supplements on behalf of care recipients.

• Assist case managers with administrative tasks, ensuring compliance with Aged Care Quality Standards.

• Accurately maintain client records and ensure all information is up to date in internal systems.

• Support internal process improvements and contribute to a positive team environment.

Skills and Requirements

• Excellent communication skills, with the ability to professionally manage phone and email interactions.

• Strong organisational abilities, with attention to detail and the ability to handle multiple tasks efficiently.

• Proficiency in Microsoft Office 365 and experience using CRM or case management systems.

• A proactive, solutions-focused mindset, with a genuine interest in the aged care sector.

• Willingness to learn and grow within the role, with a commitment to ongoing professional development.

Trilogy Benefits

• Modern King Street office with excellent facilities, close to transport, cafes, and supermarkets.

• A vibrant team culture with regular social events and team-building activities.

• Opportunities for career growth and professional development within Trilogy Care.

• Salary Packaging benefits and Novated Leasing available to employees

• Employee Assistance Program (EAP) support for you and your immediate family members.

• Exclusive employee discounts to assist with everyday expenses such as your morning coffee, groceries and wellness activities.

Unlock Your Potential with Trilogy Care

Join a purpose-driven team that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. We are committed to making a positive impact on the lives of our care recipients, their families, and our employees. Your work at Trilogy Care will empower individuals, drive positive change, and help shape a fulfilling career in aged care.