About Trilogy Care

Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model rooted in the principles of choice and excellence aims to deliver greater choice and value to our care recipients. This ensures they spend less on management fees and more on long-term care services that truly reflect their individual needs.

As a vibrant and dynamic organisation, we are dedicated to supporting older Australians to remain in their own homes, embodying our commitment to wellbeing and integrity. We believe our work is about making a meaningful impact on the lives of our care recipients and their families, whilst also fostering ownership amongst our team members. At Trilogy Care, we take immense pride in creating a progressive and fulfilling workplace for our dedicated employees, championing innovation and ensuring a supportive, rewarding environment where everyone can thrive. As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care.

About The Role

Our Care Team is the heart of our business and has a genuine passion and interest in enabling our consumers to remain living independently at home. We have an exciting opportunity for like-minded Care Partners, who will be responsible for managing a personal portfolio of clients.

As a Case Manager (Care Partner), you will play a vital role in managing Home Care Packages, ensuring our clients receive high-quality, person-centered care. This includes balancing the emotional and practical needs of care recipients, navigating complex conversations with tact and professionalism, and fostering long-term relationships built on trust. We are seeking multiple applicants with customer service or case management experience who will champion our consumer-directed care approach, work with care recipients to manage their care plan and budget, and provide ongoing support.

Job Description

• Provide case management for clients, facilitating care plans and monitoring budgets.
• Conduct regular check-ins with clients to review care goals and adjust plans as needed.
• Address sensitive topics (such as changes in care needs or funding) in a compassionate, solutions-focused manner.
• Escalate health or wellbeing concerns through established clinical pathways.
• Manage administrative tasks, ensuring compliance with Aged Care Quality Standards.
• Foster positive relationships with clients, their families, and service providers.

Skills and Qualifications

• Strong emotional awareness and ability to handle difficult conversations calmly and professionally.
• Genuine interest in working in the Aged Care sector and with Care recipients
• Ability to work independently, make decisions confidently, and demonstrate problem-solving skills.
• Experience managing client needs within the Home Care Package framework is advantageous.
• Excellent communication and conflict resolution skills, with an emphasis on de-escalation.
• Moderate proficiency in Microsoft Office 365 and other CRM systems, and My Aged Care portal.

Trilogy Benefits

• New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants and supermarkets.
• Enjoy a vibrant team culture and active social events calendar.
• Opportunities for career mapping within your role and career progression within the company
• Salary packaging benefits to increase your take home pay!
• EAP support for you and your immediate family members
• Discounts available to employees to assist with general costs of living such as groceries, fuel, bills, active and wellness

Mandatory Requirements

• Current federal police clearance (not more than 12 months old) and international police check if you have lived overseas in the last 10 years
• Evidence of Australian work rights (passport, birth certificate, etc).

Unlock your Potential with Trilogy Care

We believe that challenges are better solved together! Join a purpose-driven team to build a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. We are dedicated to making a positive impact on the lives of our care recipients, their families, and our team! This purpose-led work, combined with our commitment to continuous improvement and positive change, will help unlock your potential and take your career to the next level.

Avoid the confidence gap! You do not have to match all the listed requirements to apply. We'd love to hear from you!