BYD Melbourne, proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.

We are seeking an energetic and motivated Sales Consultant to join our dynamic team at BYD Melbourne. This role requires a passion for automotive technology, especially electric vehicles, and a drive to provide outstanding customer service. As a Sales Consultant, you will be instrumental in educating and guiding customers through their purchase journey, ensuring a seamless and enjoyable experience.

Job Responsibilities:

• Engage with customers on the showroom floor, providing detailed information and demonstrations of our electric vehicle range.
• Build and maintain strong relationships with new and existing customers and follow up on leads.
• Understand customers' needs, preferences, and budget to recommend suitable vehicles.
• Maintain thorough knowledge of all vehicles, including features, specifications, and pricing.
• Provide detailed explanations and demonstrations of vehicles, highlighting key features and benefits.
• Stay updated on new models, industry trends, and technological advancements.
• Guide customers through the entire sales process, from initial inquiry to final purchase.
• Conduct test drives with customers, ensuring a positive and informative experience.
• Accurately record customer information and sales details in the dealership's CRM system.
• Provide exceptional customer service before, during, and after the sale.
• Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Achieve individual and team sales targets and performance goals.
• Participate in sales meetings and training sessions to enhance skills and knowledge.
• Assist in the planning and execution of marketing activities and promotional events.
• Coordinate the delivery and handover of sold vehicles to customers.
• Ensure vehicles are clean, fully charged, and ready for delivery.
• Provide customers with a comprehensive orientation on vehicle operation and maintenance.
• Ensure the showroom and lot are well-organized and vehicles are displayed attractively.
• Communicate effectively with finance, service, and parts departments to facilitate the sales process.
• Share customer feedback and insights with the team to improve overall customer experience.
• Work closely with the sales team to achieve targets and contribute to team success.
• Manage the sales process from initial contact through to delivery.
• Participate in promotional events and product launches.
• A demonstrated track record of meeting and exceeding monthly sales KPIs
• Deliver the ultimate customer experience with a high level of professionalism and strong focus on Customer Experience Results
• Be agile and flexible to change – be prepared for organisational changes
• A strong and reliable work ethic & process driven mindset
• Create engaging, connecting and memorable moments with our customers

About You:

• Current Drivers Licence and a good driving record
• Proven experience in car sales is ideal, but if you have the passion and willingness to learn, we will support you in becoming an expert in your field.
• Strong communication and interpersonal skills.
• Enthusiastic about technology and sustainable solutions.
• Ability to work flexible hours, including weekends. We operate on a 5-day work week.