Would you like to work in amongst nature in a hands-on, diverse and customer-focused role?

Belair National Park Holiday Park is located just 12 km south of Adelaide CBD in the beautiful southern Adelaide Hills. We offer short-term holiday camping as well as cabin, cottage and glamping accommodation options within the Belair National Park.

We are a small family-owned business looking to expand our team.

The Position

An opportunity has arisen for a multi-tasking individual to join our team in the senior role of Front Office and Housekeeping Co-Ordinator, reporting to the park owner and commencing as casual, with the option to go permanent after a 6 month probation period.

Your role will be across both front office and housekeeping, to oversee and uphold the highest possible standards in customer service, park operational efficiency, accommodation cleanliness, and presentation.

Availability over a 7 day roster is required, including weekend work. The need to be flexible with guest and seasonality requirements is a must. Hours will generally be 30-35 per week.

Jobs/Responsibilities

The position is predominantly reception and customer-facing - managing daily arrivals, departures, bookings and guest queries. Duties will include hands-on work within all departments. Further duties include:

• Staff coordination, training, delegation and rostering within front office and housekeeping
• Quality control and housekeeping schedule management
• Regular communication with management re day-to-day operations
• Linen ordering and stock management
• Create programs and events for children during holiday periods and public holidays
• Collect outstanding payments from guests
• Ensure accommodation maintenance requirements are being met

Some out-of-hours and / or night caretaker work may be required (accommodation provided at this time).

This position requires a highly motivated individual looking for work on a regular, longer-term basis. This role can also be offered as a live-in role, in your caravan. Our ideal candidate will be willing to do what is required for the efficient running of the park, and this position is not for somebody who doesn’t want to get their hands dirty.

Experience in Holiday Parks or a similar role will be highly regarded, as will Newbook software experience.

Skills/Experience

To be successful in this position, you will need:

• Superior customer service skills, both written and verbal, with the ability to handle difficult situations in a friendly and professional manner
• Previous experience in a senior role within Hospitality or Tourism
• Excellent attention to detail with a high work standard
• The ability to work under pressure (at times) and manage / organise workload and competing priorities
• Excellent organisational and time management skills
• Flexibility in your approach to work with a 'can do' attitude and willingness to go above and beyond where needed
• High level of computer skills, including POS and RM software (preferably Newbook) and Microsoft Office
• High standard of grooming and presentation
• A current Driver’s License is essential

A Working with Children Check (WWCC), Police Check and First Aid certificate may be requested prior to employment.

Please be advised that due to time limitations, only successful applicants will be contacted for an interview. Remuneration will be negotiated based on skills and experience.

If you have any questions about this position, please contact Jenna at [email protected]. All applications can be made through the Apply Now button.