About the role

Onsite Safety Australia P/L is seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Banksmeadow, NSW. In this full-time position, you will be in contact with our valued customers, providing exceptional service and support to help drive our company's continued growth and success.

What you'll be doing

• Answering incoming calls and emails from customers in a friendly and professional manner
• Handling customer inquiries, orders, in a timely and efficient manner
• Providing product information and recommendations to assist customers in making informed purchasing decisions
• Documenting customer interactions and maintaining accurate records in our customer relationship management system including an easy operating system and website see www.onsitesafetyaustralia.com.au
• Supporting the broader customer service team in ensuring a great customer experience
• Working on customer specific web portals uploading graphics and pricing
• Supporting the sales team in delivering quotes, samples and great customer service.

What we're looking for

• Previous experience in a customer service or call centre role, preferably Customer Service industry or sales industry
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficiency in using customer relationship management (CRM) software and other relevant business applications, training will be provided for use of our operating system.
• A genuine passion for delivering outstanding customer service and a commitment to continuous learning and improvement
• Someone who enjoys working with websites and technology.

What we offer

At Onsite Safety Australia, we are committed to creating a positive and supportive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive training and ongoing professional development opportunities
• Opportunities for career advancement and skill diversification
• Flexible work arrangements and a focus on work-life balance
• A collaborative and inclusive team culture

About us

Onsite Safety Australia P/L is a leading provider of safety solutions and services, dedicated to ensuring the health and safety of workplaces across the country. With a strong focus on innovation and customer service, we pride ourselves on our ability to anticipate and meet the evolving needs of our clients. Join us as we continue to shape the future of workplace safety.

If this sounds like the role for you, we encourage you to apply now and become part of our growing team.