About the Role

Are you a hospitality professional with natural a flair for leadership and a passion for delivering outstanding guest experiences? This is your opportunity to take on a leadership role in a well-established and community-focused RSL Club.

Our client, Bundaberg RSL, is seeking a Duty Manager to oversee the day-to-day operations of the venue, ensuring smooth service delivery, staff supervision, and compliance with industry regulations. This role is crucial in fostering a positive work environment, managing risks, and enhancing the overall customer experience.

Who You Will Be Working For:

Established in 1919, The Bundaberg RSL has been dedicated to supporting current and former Australian Defence Force members and their families for over a century. Built on a foundation of service and camaraderie, they provide a welcoming space for veterans while building strong connections with the wider community.

Their RSL Club upholds these values while delivering exceptional hospitality, dining, and entertainment experiences. They are committed to high service standards, strong community engagement, and ensuring a welcoming atmosphere for all.

Key Responsibilities

🔹 Oversee daily operations, ensuring efficiency across all departments (bar, gaming, bistro, and functions).
🔹 Lead, train, and support staff to maintain high service standards and team morale.
🔹 Ensure compliance with liquor licensing, gaming regulations, and WH&S policies.
🔹 Handle customer concerns and implement strategies to enhance guest satisfaction.
🔹 Manage cash handling, stock control, and assist with budgeting and expense management.
🔹 Support event coordination and ensure seamless execution of functions.
🔹 Maintain accurate reporting, including shift reports, compliance records, and rosters.

What They Are Looking For

• Minimum 2 years’ experience in a Duty Manager or supervisory role in hospitality.
• RSA & RSG certifications (or willingness to obtain).
• Knowledge of gaming regulations, liquor licensing, and WHS standards.
• Strong leadership, problem-solving, and team management skills.
• Excellent customer service and conflict resolution abilities.
• Availability to work a rotating roster, including nights and weekends.
• Desirable:
  First Aid & CPR certification.
• Knowledge of POS and venue management systems.
• Additional qualifications in Hospitality or Business Management.

Why Join Them?

• Competitive Salary $65,000 - $75,000
• Career progression in a respected venue
• Supportive and dynamic work environment
• Opportunity to contribute to a community-focused organisation
• Be part of a team dedicated to service excellence

If you're ready to lead a high-performing team and make a positive impact in a respected venue, we’d love to hear from you!

For more information, call Rachael on 0481 877 654 .