This role involves a mix of guest relations, administrative tasks, and coordination with internal and external teams.

Salary: $60,000 + super

Industry: Hospitality & Customer Service

Full-Time, Permanent

Key Responsibilities:

• Bookings & Admin: Handle guest bookings, from inquiry to departure, ensuring smooth operations and full occupancy.
• Guest Support: Provide excellent face-to-face customer service, addressing guest concerns, maintenance issues, and special requests.
• Coordination: Manage key handovers, fire inspections, and guest needs at different locations (Newcastle Beach, Bellevue Street).
• Communication: Respond to guest inquiries and emails (15% of the role), maintaining clear, professional communication.
• Collaboration: Work with cleaning supervisors and external agents to maintain high apartment standards and coordinate necessary inspections.

Key Traits & Skills:

• Attitude & Initiative: Open to candidates with or without experience, as long as they are proactive, flexible, and have a strong customer service mindset.
• Problem-Solving: Handle challenges directly and seek solutions on the spot.
• Reliability & Flexibility: Adapt to varying shifts and be dependable across locations and tasks.
• Customer Focused: Always go above and beyond to ensure customer satisfaction.

Hours & Shifts:

• Flexible hours, starting between 9am and 3pm - 9am being early shift and latest start will be 3-7 for example - flexibility to WFH but this will be guest capacity dependent but definitely flexibility.
• Rotating schedule with morning/evening shifts and some weekends required.
• Fortnightly rotating roster, adaptable as needed.

Growth Potential:

• Opportunity to manage additional locations as the business expands (Central Coast, Nelson Bay, Ipswich).
• Potential for career progression within the organization.

Why Apply:

This role is perfect for someone looking to grow within a dynamic company, offering a flexible work environment and the chance to take on new challenges. If you're ready to bring your problem-solving skills and customer-focused attitude to a rewarding role, apply today!