Guest relations administrator

flexhive by Hudson
Newcastle West, NSW
A$60,000-$63,000 p/a + plus super
Hospitality & Tourism → Front Office & Guest Services
Full-time
Hybrid

Posted 24 days ago


This role involves a mix of guest relations, administrative tasks, and coordination with internal and external teams.

Salary: $60,000 + super

Industry: Hospitality & Customer Service

Full-Time, Permanent

Key Responsibilities:

  • Bookings & Admin: Handle guest bookings, from inquiry to departure, ensuring smooth operations and full occupancy.
  • Guest Support: Provide excellent face-to-face customer service, addressing guest concerns, maintenance issues, and special requests.
  • Coordination: Manage key handovers, fire inspections, and guest needs at different locations (Newcastle Beach, Bellevue Street).
  • Communication: Respond to guest inquiries and emails (15% of the role), maintaining clear, professional communication.
  • Collaboration: Work with cleaning supervisors and external agents to maintain high apartment standards and coordinate necessary inspections.

Key Traits & Skills:

  • Attitude & Initiative: Open to candidates with or without experience, as long as they are proactive, flexible, and have a strong customer service mindset.
  • Problem-Solving: Handle challenges directly and seek solutions on the spot.
  • Reliability & Flexibility: Adapt to varying shifts and be dependable across locations and tasks.
  • Customer Focused: Always go above and beyond to ensure customer satisfaction.

Hours & Shifts:

  • Flexible hours, starting between 9am and 3pm - 9am being early shift and latest start will be 3-7 for example - flexibility to WFH but this will be guest capacity dependent but definitely flexibility.
  • Rotating schedule with morning/evening shifts and some weekends required.
  • Fortnightly rotating roster, adaptable as needed.

Growth Potential:

  • Opportunity to manage additional locations as the business expands (Central Coast, Nelson Bay, Ipswich).
  • Potential for career progression within the organization.

Why Apply:

This role is perfect for someone looking to grow within a dynamic company, offering a flexible work environment and the chance to take on new challenges. If you're ready to bring your problem-solving skills and customer-focused attitude to a rewarding role, apply today!


About flexhive by Hudson

Symonston, ACT, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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