Quality Assurance Engineer

• Employment Type: 1 x Ongoing / 10 x Temporary
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk Grade 7/8
• Salary Range: $110,266 - $122,058 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Quality Assurance Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role you will contribute to the implementation and review of quality assurance including compliance monitoring, complex issue resolution, testing and reporting to provide consistent quality assurance services to customers/ stakeholders.

Day to day responsibilities

• More than 5 years of experience in System Integration Testing, Functional Testing, End to End Testing, Regression Testing, Cross Browser Testing, Exploratory Testing, User Acceptance Testing etc
• Perform hands-on testing: Test Planning, Test case execution, Functional Testing, Integration Testing, User Acceptance Testing, Mobile Testing, Exploratory testing within an Agile environment
• Strong experience in testing large CRM applications, mobile responsive web applications, APIs etc
• Analyse the business requirements, user stories and system solutions.
• Provide the superior testing competencies to ensure testing is efficient and completed in time using planning skills and working with the assigned team.
• Strong analytical skills, excellent attention to detail, strong interpersonal skills as well as written and verbal communication skills.
• Proactive engagement with cross functional team and stakeholders to shape requirements and confirm acceptance criteria, driving alignment and work collaboratively to achieve the desired outcomes.

What you will bring to this role

• Significant experience in System Integration Testing, Functional Testing, End to End Testing, Regression Testing, Cross Browser Testing, Exploratory Testing, User Acceptance Testing etc
• Demonstrated experience in planning and executing functional and non-functional tests, including debugging and refactoring code to ensure high quality and fit for purpose.
• Experience in providing guidance for defect resolution and measuring test activities to manage defects and enhance system development quality in alignment with business needs.
• Experience in identifying new testing techniques and collaborating with developers to enhance system quality.
• Experience in advising stakeholders on implementing quality assurance recommendations to meet service objectives.
• Experience in developing and maintaining systems and processes, including writing automation tests and reviewing release scripts to ensure quality assurance across environments.

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tiffany Martin via Tiffany.martin@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 5 March 2025 at 10:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tiffany.martin@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process