• Implementing and transitioning change initiatives and programs
• PV clearance required - Service Delivery - Security Operations area
• 16 month contract
• Russell, ACT

Our client, a Federal Government department based in Russell, ACT, requires an experienced Service Delivery Manager for a 16-month contract.

A Service Delivery Manager is required to undertake a continuing critical review of Compartment Security's (CS) systems and processes. They will identify and coordinate improvements to service delivery outcomes through process improvement, automation and integration.

Duties

• Undertake critical reviews of systems and processes, to identify and coordinate improvements to service delivery outcomes through process improvement, automation and integration.
• Identification and implementation of process and governance improvement initiatives.
• Develop, implement and document strategic improvements for the provision of functions and services.
• Define, develop, and maintain a set of artefacts for the implementation of program initiatives and process improvements that are aligned to service management policies and standards.
• Smoothly transition new services into operation ensuring business objectives are met.

Selection Criteria

• Implementing and transitioning change initiatives and programs to provide effective process improvements to a wide variety of stakeholders
• At least 5 years' relevant Service Delivery management experience in delivering outcomes that support the organisations strategic objectives.
• 3+ years Security Operations experience.

To apply for this opportunity, please click the Quick Apply button, to forward your CV to Andy at the Recruitment Hive.

Please note our internal Job ID is AE and this RFQ closes on the of 2025.