Join our exciting new Ageing Services Team as an Onboarding Officer! Make a positive impact on seniors’ lives through client-focused, collaborative care. Join Allinto’s Exciting new Ageing Services Team!

Are you passionate about helping individuals access high-quality, person-centred services? Do you have a strong eye for detail and enjoy supporting clients through a smooth onboarding process? Join Allinto as an Onboarding Officer within our Ageing Services team and make a difference in the lives of older adults as they navigate their journey towards tailored, supportive care.

Why Allinto? At Allinto, we believe in delivering exceptional care and support to our Commonwealth Home Support Program (CHSP) clients, ensuring their goals, needs, and preferences are at the heart of everything we do. As an Onboarding Officer – Ageing Services, you’ll play a pivotal role in providing integrated care services while fostering strong relationships with clients, families, and service providers.

Why You’ll Love This Role:

• Competitive Salary: $73,803.60 - $77,538.24 per year (depending on experience) plus superannuation
• Leave Perks: Paid leave with a 17.5% leave loading
• Salary Boost: Full access to salary packaging to increase your take-home pay
• Retail Discounts: Get great deals at hundreds of popular retailers
• Career Growth: Clear pathways for advancement and thorough training
• Purpose: Make an impact working with a collaborative and supportive team

What You'll Do:

The Onboarding Officer is the critical point of contact for prospective clients, their families, and representatives, orchestrating a seamless journey from pre-engagement to service delivery. This pivotal role involves executing an efficient intake process, collaborating with clients and stakeholders, and managing client-specific data to ensure a smooth transition into our services. As an ambassador of Allinto, you will contribute to promoting our organisation's value proposition and building trust with clients. Your efforts will directly impact the overall client experience and the effectiveness of our operations.

Key Responsibilities:

As an Onboarding Officer, your role will include a range of responsibilities, including but not limited to:

Client Onboarding and Communication

• Efficiently onboard new clients, ensuring the completion of service agreements.
• Respond to client queries promptly, both via phone and email, in a professional manner.
• Serve as a point of contact for clients and stakeholders, ensuring positive, clear interactions.

Record Maintenance and Administrative Operations

• Keep accurate and up-to-date client case files and organisational records.
• Administer daily office operations, ensuring workflow efficiency.
• Collaborate with the Regional Lead team to manage client notifications, updates, and other administrative tasks.

Support Coordination and Collaboration

• Assist the support coordination team with administrative tasks related to service coordination.
• Build and nurture positive relationships with clients and providers in the sector.
• Support organisational objectives within the intake and coordination functions.

Project Management and General Support

• Contribute to the development of effective work methods and take on simple projects to ensure organisational alignment.
• Provide general support to the Regional Lead team in achieving both team and organisational objectives.
• Resolve client and provider inquiries, offering necessary assistance and information.

What We’re Looking For:

• Strong interpersonal and communication skills to build relationships with internal and external stakeholders.
• Clear, concise written and verbal communication with both the team and clients.
• Practical problem-solving skills and a logical approach to resolving issues.
• Highly organised with excellent time management skills.
• Ability to adapt in a dynamic, fast-paced environment.
• A person-centred approach, demonstrating a commitment to supporting individuals with disabilities in achieving their goals.
• A positive, can-do attitude with a proactive approach to contributing to organisational growth.

Why You'll Love Working with Us: At Allinto, we follow our Great Expectations philosophy, valuing integrity, respect, connection, and empowerment in all aspects of our work. You’ll be part of a team that is dedicated to making a real difference in the lives of clients while fostering a positive and supportive workplace.

Additional Requirements:

• Current unrestricted Open Driver's Licence

• Blue Card (‘Working with Children Check’) and NDIS Workers Screening Card
• Current Senior First Aid and CPR certificates (required by the end of the probationary period)
• Rights to work in Australia

Ready to make a difference?

The position will close on the 24th of February! Apply now, we can’t wait to meet you!

“Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.”