Primivo is a leading national provider of Workplace Safety, Healthcare & Medical products . We operate several well-known brands centred around safe, healthy living, such as First Aid Kits Australia and TENS Machine Australia among others.

Our Mission is to make Australia a Safer place to Live, Work and Play and our 20 years of trajectory is proof of our commitment to it. We pride ourselves in being a business that delivers high-quality products and provides an excellent customer service experience.

We are seeking high quality Customer Service Representative to join our team based in West End, Brisbane.

About the role:

We are seeking a high performing candidate who is reliable, has great personal values, that can support our Client Services Manager. This is a full-time position requiring a motivated person to deliver an amazing customer experience. You will assist customers through a variety of platforms, working towards individual, team, and customer goals and bring new ideas and fresh energy to the team.

Key responsibilities for this role:

• Assisting customers with phone and email enquiries in an efficient and professional manner.
• Providing product information, support & solutions to customers (training will be provided).
• Developing customer relationships and accounts.
• Processing Sales Orders
• Generating Quotes
• Provide customer feedback to management to help improve the business’ products and services.
• Assisting in customer retention activities.
• Daily admin duties and ad-hoc tasks as required.

What will make you a successful candidate:

• You will be able to communicate clearly and hold strong relationships with customers.
• Ideally you will have 2-3 years’ experience in a similar role and a personal drive to excel.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong Organisational and Time Management skills.
• Self-motivated with a good work ethic and the ability to adapt and grow within the role.

What is in it for you?

Long term career potential – There is an opportunity to become the 2IC of the client services department.

Stable Employment.

Experience within the medical/health industry.

Work as part of a fun and highly driven team, working toward common goals.

Work for a small business that appreciates work/life balance.

Have input and contribute to improving the business.

Attractive pay & conditions for the right candidate.

Please apply via Seek - Full training provided