MAYDAY Recruitment Job Opportunity:
Role: Credit and Collections Officer
Location: Melbourne (Hybrid after initial training in office)
Rate: $47.57 per hour + Superannuation
Contract Duration: 2 months

This is a fantastic opportunity for someone with strong high-volume customer service experience in banking, finance, or insurance to grow in credit collections.

Key Responsibilities:
- Manage high-volume outbound calls (approx. 40 calls/day) to clients with debts ranging from $2,000 to $4,000.
- Remind clients of outstanding debts, offer payment plans, and aim for full payment or agreed payment arrangements.
- Provide excellent customer service and clear communication throughout the collection process.
- Full training and comprehensive support were provided, company laptop was provided.

Ideal Candidate:
- Experience in high-volume customer service, specifically in banking, finance, or insurance.
- Comfortable with phone-based communication and managing collections.
- Strong problem-solving skills and ability to offer payment plans to clients.
- Tech-savvy and adaptable to using various systems (6-7 systems).
- Ability to work in a fast-paced, high-pressure environment and hit the ground running.

Must be available to start in March, with onboarding expected to take approximately 2 weeks (roughly March 3rd or 10th start date)

If you are interested and available, please apply with your resume ASAP as the client is keen to review CVs from tomorrow (18/03)!